Cost and quality are great. We've ordered twice, one engineered wood and another laminate order. Delivery came on the wrong day twice though which caused some logistical errors on their side but they...
I did not receive my sample after a few weeks of waiting. Once the store were aware of this they contacted me and arranged a refund immediately. Apparently it was issues with Royal Mail in light of...
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Darren
Wood Floor Warehouse
6 years ago
I'm very sorry to find out that your samples did not arrive. We are aware of some disruptions to Royal Mail in the UK & Ireland, due to Covid. We have posted an update about this on our website COVID information under "Samples", with a link to the Royal Mail updates. We dispatch hundreds of samples days and while 98% seem to be received without disruption we have noticed an increase lately, in severe delays to some areas.
Thank you for taking my call today. I have immediately instructed our accounts department to issue a refund on your samples. Please also accept my apologies for any inconvenience.
Recenzie produktov
Dátum zakúpenia: 12/05/2020
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
6 years ago
Run out of flooring, and the place I got my floor from did not have any left, got perfect match from wood floor warehouse, so well pleased
Recenzie produktov
Dátum zakúpenia: 11/05/2020
0
Sprístupniť
CU
Customer
Overená spoločnosťou Feefo
Godstone
6 years ago
Čo povedal/-a Customer o spoločnosti Wood Floor Warehouse:
I have used them several times in the last two years as we are renovating our house. They have always been very responsive and replaced any damaged boards without quibbling. High quality planks and...
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Recenzie produktov
Dátum zakúpenia: 12/05/2020
0
Sprístupniť
CU
Customer
Overená spoločnosťou Feefo
6 years ago
Čo povedal/-a Customer o spoločnosti Wood Floor Warehouse:
Excellent team with commitment to the customer.
They contacted me with regards to an issue with a damaged box, before delivery and gave me some options one of which allowed me to complete the room...
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Recenzie produktov
Dátum zakúpenia: 17/05/2020
0
Sprístupniť
CU
Customer
Overená spoločnosťou Feefo
6 years ago
Čo povedal/-a Customer o spoločnosti Wood Floor Warehouse:
ONE ITEM WAS OUT OF STOCK THEY CONTACTED ME AND THEN NOTIFIED ME WHEN THE PRODUCT WAS IN STOCK AND DISPATCHED.
ALL OTHER ITEMS WERE DELIVERED ON THE DATE INDICATED.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
