Tricked into a monthly subscription that I never asked for... Only wanted the one badge in memory of our brave service men and women...
Christian Evans
The Westminster Collection
5 months ago
Hi, I’m sorry the subscription details didn’t feel clear. The item was part of a collection, offered on a subscription basis, with the information provided during checkout and in the order confirmation. As the subscription is automatic, you'll need to cancel it if you don't wish to continue, which can be done at any time.
Kind regards,
Christian
Recenzie produktov
Christian Evans
The Westminster Collection
5 months ago
Hi, I’m sorry this caused concern. The badge was part of a subscription collection, which is why further items were sent. Cancelling the subscription will stop any future deliveries and payments, and this can be done through your online account.
Kind regards,
Christian
Thanks for the review — sorry the delivery took a little longer than expected. I'm confident this would improve in the future as typically goods arrive within 3 working days.
Kind regards,
Christian
Recenzie produktov
Christian Evans
The Westminster Collection
5 months ago
Thanks for the kind words about this product!
Kind regards,
Christian
Terrible service, terrible user interface on the website
Recenzie produktov
Sally
The Westminster Collection
6 months ago
Hi - We’re sorry to read that you feel this way and that your experience has been disappointing.
We want to reassure you that any subscription linked to a purchase is clearly presented during the checkout process and confirmed by email, so customers can review their options before completing their order. We never intend for any part of the process to feel unclear or misleading.
If you’ve received items you no longer wish to keep, return details are included on your invoice and they can be sent back free of charge via our Royal Mail returns portal for a full refund.
Our customer services team would also be happy to review your account and assist further if needed. Please contact us with your details so we can help resolve this for you. Sally
Dátum zakúpenia: 22/01/2026
1
Sprístupniť
MC
Mrs M Curry
Overená spoločnosťou Feefo
GBR
6 months ago
Čo povedal/-a Mrs M Curry o spoločnosti The Westminster Collection:
They do not address complaints, do not accept proof of cancellations, they are condescending and patronising and unprofessional.
Recenzie produktov
Sally
The Westminster Collection
6 months ago
Hi. Thank you for taking the time to share your feedback. We are very sorry to read about your experience, and we would also like to extend our sincere condolences to you and your family for your loss. We understand that this is an incredibly difficult time, and we are truly sorry that this situation has added further stress.
We can confirm that we received your email dated 11th March, and we have since responded to this directly to address the concerns you raised.
Please be assured that your complaint is being taken seriously and we are reviewing the details of your account, including the cancellation and the payment you have queried. We appreciate you bringing this to our attention and giving us the opportunity to investigate the matter fully.
If there is anything further you would like us to review, or if you have any additional questions following our response, please do not hesitate to contact us. We are here to help and will do everything we can to resolve this for you. Sally
The service that I received was excellent. An online transaction and I was kept well appraised of the progress of my orders. Both were securely wrapped and received as stated.
Sally
The Westminster Collection
6 months ago
Hi - Thank you for your kind review.
We're delighted to hear that you had an excellent experience with your order. It’s great to know that the online process was smooth and that our updates kept you informed along the way.
We're also pleased that your coins arrived securely packaged and as expected. Thank you for choosing Westminster Collection, and we hope you continue to enjoy building your collection with us. Sally
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
