Recenzie na Vapoholic

Hi Riley, I'm really sorry to hear that your order arrived later than the date it was due, we do apologise about this and we hope that this won't happen again in the future! I can see that my colleague sent you a replacement for the item on the 21st Dec, I hope that it is working well now and I hope you enjoy it! We are trying to bring more couriers into the business soon, to speed up the process of deliveries. We are hoping that this will improve our customer's experience with the company. We are very grateful for your honest review, as it helps us to know how to improve! Thank you

Hi there, thank you for leaving your review. I'm sorry to hear about the negative experience you have had with us! We are hopefully going to be signing up with more couriers in the near future so that it's a smoother experience for our customers, which means that this shouldn't happen again. If you ever need further assistance in the future, please don't hesitate to contact us at hello@vapoholic.co.uk or call us on 0161 273 8216. Thank you

Hi there, Thank you for taking the time for leaving us a review, sorry to hear that you did not have a pleasant experience with your device, With the taste of burning this would usually lead to needing a change of coil. Please get in contact with our customer service as we will be able to offer advice and help you further regarding this matter. I hope you are well. Kindest regards

Hello, Thank you for taking the time to leave us a review regarding your order with us, I am sorry to hear that you have been experiencing issues regarding your device. I can see that you have been in contact with one of our customer service team members regarding this matter, there was an email sent to you regarding the matter of your device. Our team members will get in contact with you with follow up to get this matter sorted for you. Kindest regards

Hi there, thank you for leaving your review. I apologise for the delay you had in receiving your parcel and the responses from us. From my understanding, during the time that you placed your order, Royal Mail were striking every week for 2 days in December which delayed you receiving your parcel. We do hope that this doesn't occur in the near future. If you do need anything else from us, please get in touch. Thank you

Good Afternoon, I am really sorry that your order took longer than we expected to reach you. We have taken the action to offer alternative delivery methods starting in the new year to ensure this won't happen again.