Absolutely horrible experience.
New customer I experienced delivery issue called me the last minute to say they got held up on traffic and won't be able to deliver after waiting all this time. Most...
Prečítať viac
Sarah
Topsoil Direct Ltd
3 years ago
We do apologise that your order was delayed, things beyond our control can occur but we will always try and keep our customers up to date. I understand that we rearranged delivery of fresh turf on a day to suit you. My colleague has been in contact with you know and we hope to resolve this matter shortly.
Recenzie produktov
Nahrané médiá
Zobraziť všetky médiá (5)
Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your comments. Being a natural product rolls can vary, even within the same delivery. I understand my colleague has been in touch with you are we are working on a resolution for you.
Dátum zakúpenia: 09/06/2023
0
Sprístupniť
KJ
Kevin Johnston
Overená spoločnosťou Feefo
Morpeth
3 years ago
Čo povedal/-a Kevin Johnston o spoločnosti Topsoil Direct Ltd:
After an initial mix up with the delivery 5 turfs were broken on the delivery pallet, but no problem with a refund. As before, topsoil was good and having laid the turfs they are growing well.
Sarah
Topsoil Direct Ltd
3 years ago
I am glad we were able to resolve this for you.
Recenzie produktov
Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your feedback. I am very sorry to hear you are disappointed with the product on this occasion. We will be in contact shortly to discuss this further.
PB
Paul Butler
3 years ago
Refund for broken turfs thanks to Sarah in customer services and the remainder are looking good
Ordering was straight forward and delivered as advised, delivery driver was very helpful.
Recenzie produktov
Nahrané médiá
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Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your feedback. We are sorry to hear that you are disappointed with your recent delivery. We do recommend that turf is laid on the day it is delivered especially in hot weather and then watered thoroughly.
We will contact you shortly regarding the issues you have raised as we would appreciate you providing us with some more information so that we can investigate and respond fully to your comments.
Dátum zakúpenia: 24/05/2023
0
Sprístupniť
PM
Phanidhar Rao Machiraj
Overená spoločnosťou Feefo
3 years ago
Čo povedal/-a Phanidhar Rao Machiraj o spoločnosti Topsoil Direct Ltd:
Very thick grass . Dark green. So healthy. Top soil was smooth and damp witch helps with laying turf. I ran out of grass and went b&q for 6 more rooms and the quality was rubbish. So I'll show you...
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Sarah
Topsoil Direct Ltd
3 years ago
Thank you for taking the time to leave us your feedback. I am glad to hear our turf is doing well.
Recenzie produktov
Nahrané médiá
Zobraziť všetky médiá (1)
Nahrané médiá
Zobraziť všetky médiá (1)
Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your feedback.
Dátum zakúpenia: 09/06/2023
0
Sprístupniť
SJ
Sean J
Overená spoločnosťou Feefo
Brighton
3 years ago
Čo povedal/-a Sean J o spoločnosti Topsoil Direct Ltd:
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.