Good clean accomodation, covered the main tourist destinations, gave us plenty of own time. Our guild was a character and gave advice when needed.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comments and review. We really appreciate all of our customers reviews and we will use these to improve, change and make new products in the future. We are glad that you enjoyed your tour in Japan. We hope someday we can help you plan your next tour or holiday to Japan. If you would like to know more about our tours, optional programs and activities and such please visit our website www.tomatotravel.com.au
Bad customer service. Not flexible at all. Advertised tour with only one free day in Tokyo therefore had to add on more days. Charged an additional $500 to make the change on top of extra charge to...
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Recenzie produktov
Dátum zakúpenia: 19/11/2018
0
Sprístupniť
AM
Alexander Mitrovic
Overená spoločnosťou Feefo
7 years ago
Čo povedal/-a Alexander Mitrovic o spoločnosti Tomato Travel:
Yes
.WELL 0rganised with terrific guides
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comment. We really appreciate all of our customers comments and feedback. We are glad that you had a good trip in China. We hope someday we can help you plan your next holiday to China or other countries in Asia. If you are interested in any of our other tours or optional programs please check out our website www.tomatotravel.com.au.
Dátum zakúpenia: 08/10/2018
0
Sprístupniť
TP
Terence Kevin Pigott
Overená spoločnosťou Feefo
Sydney
7 years ago
Čo povedal/-a Terence Kevin Pigott o spoločnosti Tomato Travel:
I would recommend Tomato Travel and travel with them again. We had very good value for money firstly. We really enjoyed every day and saw so much of South Korea and Japan. The itinerary was excellent...
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Amy Robinson
Tomato Travel
7 years ago
Thank you very much for your feedback! We really appreciate all of our customers feedback and comments. We will use this feedback to improve, change and make new products in the future. We are glad that you had a great time on your trip. We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. Thank you for supporting Tomato Travel.
Recenzie produktov
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comments. We have looked through these and we are very sorry we did not provide you with any optional day tours or activities. We actually have a wide range of Tokyo half day tours. We would really like it if you could recommend us to your friends and family. Thank you.
Dátum zakúpenia: 23/10/2018
0
Sprístupniť
CM
charles dennis mason
Overená spoločnosťou Feefo
7 years ago
Čo povedal/-a charles dennis mason o spoločnosti Tomato Travel:
they were great, but being charged for goods we didn't buy in China left a bad taste in the mouth. this is still being investigated by my bank. tour was great and really good value but some parts...
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Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback. We value all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are terribly sorry for the bank issues and being charged for goods that you did not buy. We hope you can sort out these issues and get your money back. We are glad that you enjoyed most of your trip though. We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. If you are interested in some of our other products please take a look at our new website: www.tomatotravel.com.au. Thanks for supporting Tomato Travel.
Dátum zakúpenia: 08/10/2018
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
7 years ago
Easy booking process.
Questions answered in a timely manner.
All flights were with Qantas and Jetstar- comfortable.
Hotels were of good standards.
Great itinerary.
Can be improved:
The bus and taxi...
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Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We value all of our customers feedback and comments. We are sorry that you experienced a tough journey in Osaka by bus and taxi. We will review this and make changes to this in the future for our customers. We are also sorry about your tour guide and difficulty with communication. We will look into this and make any changes we need to make in order for our customers to be informed, enjoy their tour and have the time of their lives. We are glad you enjoyed your holiday and we hope someday we can help you plan your next tour or holiday to Japan or other countries in Asia. If you are interested in any of our other products or optional experiences please check out our website: www.tomatotravel.com.au. Thanks for supporting Tomato Travel.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We value all of our customers feedback and comments. We are sorry that you experienced a tough journey in Osaka by bus and taxi. We will review this and make changes to this in the future for our customers. We are also sorry about your tour guide and difficulty with communication. We will look into this and make any changes we need to make in order for our customers to be informed, enjoy their tour and have the time of their lives. We are glad you enjoyed your holiday and we hope someday we can help you plan your next tour or holiday to Japan or other countries in Asia. If you are interested in any of our other products or optional experiences please check out our website: www.tomatotravel.com.au. Thanks for supporting Tomato Travel.
Recenzie produktov
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comment. We would really like it if you could recommend us to your friends and family.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comment. We would really like it if you could recommend us to your friends and family.
Dátum zakúpenia: 31/10/2018
0
Sprístupniť
GW
Gregory Ian Wallace
Overená spoločnosťou Feefo
7 years ago
Čo povedal/-a Gregory Ian Wallace o spoločnosti Tomato Travel:
The overall tour itinerary was excellent. The final itinerary did have a few variations in the 5 months from when we first booked the tour, but there was no notice of these (I kept looking at web...
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Amy Robinson
Tomato Travel
7 years ago
Thank you for your wonderful feedback! We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you enjoyed your tour in South Korea and Japan. We are terribly sorry about the taxis and transportation in Fukuoka we are working to fix these issues for future customers. We are also working to improve the group sizes and have some smaller group tours in the future. We are also regularly checking our tour guides and other services. We definitely hope someday we can help you plan your next trip or tour to Japan or other countries in Asia. If you are interested in some of our products or optional experiences please check out our website: www.tomatotravel.com.au. Thanks for supporting Tomato Travel!
Recenzie produktov
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comments we really appreciate these. We are sorry for the disorganization and splitting of groups suddenly with no good byes. We will make sure our customers in the future can enjoy and say good bye properly to their group members. We would really like it if you could please recommend us to your friends and family.
Dátum zakúpenia: 30/10/2018
0
Sprístupniť
PK
Prianta Douglas Kariawasam
Overená spoločnosťou Feefo
7 years ago
Čo povedal/-a Prianta Douglas Kariawasam o spoločnosti Tomato Travel:
They responded in a timely manner.
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We value all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you had a good time in South Korea and Japan. We hope someday we can plan your next trip or tour to another country in Asia. Thank you for supporting Tomato Travel.
Recenzie produktov
Amy Robinson
Tomato Travel
7 years ago
Thank you for your comments. We will take these into consideration and make changes to our itinerary to suite the needs of our customers. We would really like it if you could please recommend us to your friends and family. Thank you.
Dátum zakúpenia: 30/10/2018
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
7 years ago
Happy with trip but couple of area for improvement:-
1. Accommodation
2. Options for free days
Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback! We value all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you enjoyed your trip. We are terribly sorry we did not let you know about the optional programs. We have a lot of different experiences our customers can take part in. We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. Thank you for supporting Tomato Travel.
Dátum zakúpenia: 12/09/2018
0
Sprístupniť
JS
John Charles Sinclair
Overená spoločnosťou Feefo
7 years ago
Čo povedal/-a John Charles Sinclair o spoločnosti Tomato Travel:
The country was lovely but there was too many bad experiences during the tour.
1.A mix up with CHC-AKL travel caused us to spend more than 26 hours in Auckland, whilst Tomato can not control the...
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Amy Robinson
Tomato Travel
7 years ago
Thank you for your feedback. We are terribly sorry for the inconveniences you faced from the beginning of your journey. We take all of our customers feedback and cases seriously. We will use these to improve our services in the future.
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