The service was very good! The only problem was after I received the earrings, I only wore them once and lost one. Would love a replacement. How much would this cost? The details of them were...
Very unhelpful and unresponsive as if they did not care about customer service
Aisling
The Pearl Company
16 days ago
Dear Customer,
Thank you for your feedback - we’re really sorry to hear about the issue with your necklace chain.
We take both product quality and customer service very seriously, so we were concerned to read your comments. Having looked into this, we haven’t been able to find any record of contact from you.
We’d really appreciate the opportunity to put this right for you. If you’re able to call our customer service team on 01908 523155, we can arrange for a replacement chain to be sent out as quickly as possible.
We look forward to hearing from you and resolving this for you.
Kind Regards,
Customer Service Team
We source the finest pearls in the most beautiful and striking jewellery from around the world. We take pride in presenting our customers with the best pearls at the best prices that are sure to complement your wardrobe, from your little black dress, to your everyday outfit..
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
We source the finest pearls in the most beautiful and striking jewellery from around the world. We take pride in presenting our customers with the best pearls at the best prices that are sure to complement your wardrobe, from your little black dress, to your everyday outfit..