Excellent helpful and most importantly, honest, phone conversation in advance of ordering. Easy ordering (but do remember or check the free one year guarantee box) and amazingly rapid delivery.
...
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Dátum zakúpenia: 18/07/2016
1
Sprístupniť
TC
Trusted Customer
Milton Keynes
9 years ago
Čo povedal/-a Trusted Customer o spoločnosti Fenetic Wellbeing:
I received no email about my order, was told delivery would be between 9-5, chair didn't turn up till 18.50! No communication about it being delivered late, took the whole day off and with the time...
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Tom
Fenetic Wellbeing
9 years ago
Hi Penny,
Thank you for the feedback. I am sorry to hear about the problems you have experienced.
A confirmation email was sent to the email address you provided to us and phone conversation was had to determine which day would be suitable for you to receive the chair. Our customer service team do specify that the chair can be delivered between 9am - 6pm by TNT the courier service.
We made the tracking number and phone number for TNT available to you. On occasion it has been known that TNT drivers can run over time, this unfortunately is to a degree out of our hands and I do apologise on their behalf for that. I am also sorry you had issues with the phones we will certainly look into this.
Please let me know if there is anyway I can assist you further. Many thanks, Tom
Recenzie produktov
Dátum zakúpenia: 16/07/2016
0
Sprístupniť
TC
Trusted Customer
CARDIFF
9 years ago
Čo povedal/-a Trusted Customer o spoločnosti Fenetic Wellbeing:
I purchased a cushion for a wheelchair, it is most comfortable and lifts me to a more convenient height to move the wheels, the service was first class and prompt, I shall be buying from this company...
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Recenzie produktov
Dátum zakúpenia: 16/07/2016
0
Sprístupniť
TC
Trusted Customer
Sheffield
9 years ago
Čo povedal/-a Trusted Customer o spoločnosti Fenetic Wellbeing:
Exceptional service. The wheelchair I had ordered had been damaged in transit and they very quickly arranged for a replacement to be delivered and the damaged one collected
Dátum zakúpenia: 14/07/2016
0
Sprístupniť
TC
Trusted Customer
Buckley
9 years ago
Čo povedal/-a Trusted Customer o spoločnosti Fenetic Wellbeing:
Faultless in every respect, the item price, the ease of ordering and the speed of delivery. We have been researching for this item over a period of many weeks but when it came to buying it we felt...
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Recenzie produktov
Dátum zakúpenia: 14/07/2016
0
Sprístupniť
TC
Trusted Customer
Cambridgeshire
9 years ago
Čo povedal/-a Trusted Customer o spoločnosti Fenetic Wellbeing:
Arrived quickly, one wheel was damaged in post, contacted customer services and sent photo of damaged wheel. No problems at all, new wheel sent in post promptly. Satisfied customer. Thank you
Recenzie produktov
Dátum zakúpenia: 01/07/2016
0
Sprístupniť
TC
Trusted Customer
Clacton on Sea
9 years ago
Čo povedal/-a Trusted Customer o spoločnosti Fenetic Wellbeing:
The Fenetic Trading Company is an online healthcare company which specialises in Wheelchairs, Walking Aids and Rise and Recliner chairs. We have over 22,000 positive reviews on eBay and over 8,000 on Amazon, we are a very customer service friendly company.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
The Fenetic Trading Company is an online healthcare company which specialises in Wheelchairs, Walking Aids and Rise and Recliner chairs. We have over 22,000 positive reviews on eBay and over 8,000 on Amazon, we are a very customer service friendly company.
Thank you for the feedback. I am sorry to hear about the problems you have experienced.
A confirmation email was sent to the email address you provided to us and phone conversation was had to determine which day would be suitable for you to receive the chair. Our customer service team do specify that the chair can be delivered between 9am - 6pm by TNT the courier service.
We made the tracking number and phone number for TNT available to you. On occasion it has been known that TNT drivers can run over time, this unfortunately is to a degree out of our hands and I do apologise on their behalf for that. I am also sorry you had issues with the phones we will certainly look into this.
Please let me know if there is anyway I can assist you further. Many thanks, Tom