The package has been sent on Nov 26 and still has not arrived. Not a product but a shipping issue, but still disappointing!
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Thank you for your feedback. Apologise that you have had difficulties with the shipping process. Has your order arrived as of today? We will aim to resolve and issues within the next 48 hours Edinburgh Skincare Company
Dátum zakúpenia: 25/11/2022
0
Sprístupniť
GJ
Gail Jones
Overená spoločnosťou Feefo
Nottingham
3 years ago
Čo povedal/-a Gail Jones o spoločnosti The Edinburgh Natural Skincare Company:
Thank you for your feedback and apologise that you have had issues with your order. Has your product arrived as of today? We will aim to resolve any issues within the next 48 hours Edinburgh Skincare Company
Thank you for your feedback. Apologise that you have encountered issues with your order. Has your product arrived as of today? We will aim to resolve any problems within the next 48 hours Edinburgh Skincare Company
Recenzie produktov
Dátum zakúpenia: 02/12/2022
0
Sprístupniť
SP
Selena Pratt
Overená spoločnosťou Feefo
3 years ago
Čo povedal/-a Selena Pratt o spoločnosti The Edinburgh Natural Skincare Company:
Updated when delivery was due although disruption due to Royal mail strikes
Recenzie produktov
Dátum zakúpenia: 20/11/2022
0
Sprístupniť
SH
Steve Hopton
Overená spoločnosťou Feefo
3 years ago
Čo povedal/-a Steve Hopton o spoločnosti The Edinburgh Natural Skincare Company:
Shocking Service. Keen to support local businesses but this is really poor. Appreciate the time of year and postal strike but really not acceptable. Unlikely to use again.
Tommy Crooks
The Edinburgh Natural Skincare Company
3 years ago
Thank you for the feedback. Apologies for the delay. Could you please email support@edinburghskincare.com so that we can resolve this for you?
SH
Steve Hopton
3 years ago
Upon reflection I am prepared now to review the product(s) on their own merit, whilst the delay was frustrating it has no bearing on the actual product.
I am particularly fond of the aftershave balm which is smooth, smells good and applies really well. A little goes a very long way. The face serum is similarly very good although I’ve not used it much the first impressions are positive
Sort the communication and delivery issues out and we could have a winner here.
Recenzie produktov
Dátum zakúpenia: 26/11/2022
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
3 years ago
Order12/2; no gift yet. Although Im sure the product will be quality, Royal mail on strike is a huge delivery bummer.
Dátum zakúpenia: 02/12/2022
0
Sprístupniť
HL
Helen Lightfoot
Overená spoločnosťou Feefo
3 years ago
Čo povedal/-a Helen Lightfoot o spoločnosti The Edinburgh Natural Skincare Company:
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.