Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

Recenzie The Adventure People

Zobrazujú sa všetky recenzie v počte 1,303

Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

Amazing!

Mai was an excellent tour guide! There were so many different options of things to do and it was made extremely easy for us.

Sara Pearson

Overená spoločnosťou Feefo

Northern Ireland

3 years ago

Čo povedal/-a Sara Pearson o spoločnosti The Adventure People:

Knowledgeable and Helpful

Thank you to the Adventure People and particularly Petra, who helped me organise a once in a lifetime trip to Borneo. Petra was always on hand to answer my questions, and happy to help me with any...

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Lois Fitzpatrick

Overená spoločnosťou Feefo

Blackburn

3 years ago

Čo povedal/-a Lois Fitzpatrick o spoločnosti The Adventure People:

Superbans reliable service

No question was too silly, I felt supported and well advised throughout the process. Would recommend to anyone who needs a reliable service.

Susan Wise

Overená spoločnosťou Feefo

3 years ago

Čo povedal/-a Susan Wise o spoločnosti The Adventure People:

Awesome trip!

Guides were amazing. Food delicious. Once in a lifetime experience.

Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

The organisation and information was good apart from them not having the correct information regarding the other person who was booked on the trip as there was only 2 in the group. Shame I was told...

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Chris

The Adventure People

3 years ago

Hi, Sorry about this. Sometimes though the information can change as people cancel and others join, the information we provide is accurate at the time we provide it of course. I am sorry we left you disappointed though and we shall review to try to improve the process for future.

Dôveryhodný zákazník

3 years ago

Thanks for the response but considering the person booked last year and I was told the information not long before I travelled just means I was given the wrong information

Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

I ordered late. I get that. But then I was told it would take 24-48 hours to confirm. 4 days later they still hadn’t confirmed. So I asked for a refund as travel was now prohibitively expensive. (I...

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melanie phyllis Downing

Overená spoločnosťou Feefo

3 years ago

Čo povedal/-a melanie phyllis Downing o spoločnosti The Adventure People:

highly recommend this trip

great adventure excellent customer service I felt safe at all times the guide was friendly and approachable and answered all enquiries

Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

I feel I need to rate Mexico a d Cuba separately, as there was a visible difference in care and organisation. Mexico: 5/5 Mexico was an exquisite experience! The itinerary was great, offering a well...

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Dôveryhodný zákazník

Overená spoločnosťou Feefo

3 years ago

Doubt I will ever use them again

Poor service and poor communication which led to my trip being ruined.

Chris

The Adventure People

3 years ago

Dear Customer, This is Chris, CEO at The Adventure People. I am aware of your booking and the issues you have encountered. I believe Callum, a senior member of our team is in touch and will be following up. Firstly, I am very sorry for the challenges you have faced, the distress and ultimately the poor experience. An (ex) sale agent who was handling your booking basically didn't fulfil her role properly. I must stress, this is very unusual and we hold ourselves to the highest standards of service. In this case though, we let you down and for that I cannot apologise enough. This is the first time we've ever had anything like this happen. We have instigated measures of a higher volume and increasing frequency of checking bookings as they progress. We have also stepped up sales training. I accept these measures will not make a difference to you but I don't want this to happen again. Callum and I will be in touch directly to discuss further.

Frances Bowler

Overená spoločnosťou Feefo

3 years ago

Čo povedal/-a Frances Bowler o spoločnosti The Adventure People:

An amazing must do adventure!

The trip was well organised from booking in the UK to on the ground in Morroco. There was always someone to contact and I always felt well informed. Abdul, our guide was amazing. He gauged the...

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Nedostali ste pozvánku zanechať recenziu?

Feefo Trusted Service Awards

Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.

Čo sú to ocenenia Trusted Service Awards

Prečo veriť recenziám Feefo?

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Recenzie na The Adventure People

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?