Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

Suttons Recenzie | Recenzie zákazníckeho servisu na https://www.feefo.com/reviews/suttons | Feefo

Dôveryhodný zákazník

Overená spoločnosťou Feefo

4 years ago

I still have not received the item nearly 2 months after order.

Naomi

Suttons

4 years ago

I am sorry to see we have not sent your Hedgehog House to date. I note we have emailed you today explaining there is a delay. I would expect this to be due to supplier or logistical issues so I do apologise. I hope you will be happy to wait for the order and apologise for any inconvenience.

Recenzie produktov

Dátum zakúpenia: 06/10/2021

0

Dôveryhodný zákazník

Overená spoločnosťou Feefo

4 years ago

Satisfied with packing and delivery

I’m afraid many of the plants were damaged and the pots broken when I received them. I had ordered quite a large number of pkants and they were packed into two boxes, one large and one smaller.there...

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Naomi

Suttons

4 years ago

Thank you for taking the time to leave your review. I am sorry to hear many of your plants were damaged and some pots were broken. If you have not been able to save any of the plants please let us know. Your comments are appreciated and I do apologise for any inconvenience this may have caused.

Recenzie produktov

Dátum zakúpenia: 14/09/2021

0

AM

anne millar

Overená spoločnosťou Feefo

4 years ago

Čo povedal/-a anne millar o spoločnosti Suttons:

Recommended.

The plants/bulbs were excellent size and quality. Contact with the seller was very good. Delivery was on time or notified late. I was very impressed with the service and products recei

Naomi

Suttons

4 years ago

Thank you for your 5 Star Review. I am glad to hear you are happy with your order and our service. Your comments are appreciated and thank you for taking the time to let us know.

Recenzie produktov

Dátum zakúpenia: 13/09/2021

0

Dôveryhodný zákazník

Overená spoločnosťou Feefo

4 years ago

Good quality bulbs and plants that arrived in good condition.

Good quality bulbs that arrived in good conditir6

Naomi

Suttons

4 years ago

Many thanks for taking the time to leave your review. Your comments are appreciated.

Recenzie produktov

Dátum zakúpenia: 14/09/2021

0

KH

Keith Hearn

Overená spoločnosťou Feefo

4 years ago

Čo povedal/-a Keith Hearn o spoločnosti Suttons:

Great cost

Great product at a great price. Should see the results in the spring when the dads have pushed through the soil.

Naomi

Suttons

4 years ago

Thank you for your 5 star review and for taking the time to leave your comment. It is appreciated.

Recenzie produktov

Dátum zakúpenia: 14/09/2021

0

Dôveryhodný zákazník

Overená spoločnosťou Feefo

4 years ago

Excellent service. Great communication.

Suttons provided an excellent service. They kept us advised as to progress on delivering order. When raising a query with them on the telephone, they were very helpful and resolved our query in a...

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Naomi

Suttons

4 years ago

Thank you for the 5 star review of your order and our service. We do appreciate you taking the time to leave your comments.

Recenzie produktov

Dátum zakúpenia: 05/09/2021

0

WP

Wendy Perfect

Overená spoločnosťou Feefo

Doncaster

4 years ago

Čo povedal/-a Wendy Perfect o spoločnosti Suttons:

Poor customer service

Very poor customer service. No communication about delays. I had to ask for updates before suddenly the bulbs arrived the next day. Would have been quicker to go to a nursery. Very disappointed

Naomi

Suttons

4 years ago

I am sorry if your order was despatched later than expected. It does appear there was an error with the despatch date on your emailed confirmation. I do apologise for any disappointment.

WP

Wendy Perfect

4 years ago

Customer service isn’t very difficult communication would have been nice to keep me informed It’s a shame that you only get a response after complaining Still not impressed

Naomi

Suttons

4 years ago

I am sorry if you were not informed about the correct delivery status of your order. Your comments are noted and will be passed on.

Recenzie produktov

Dátum zakúpenia: 05/09/2021

0

Dôveryhodný zákazník

Overená spoločnosťou Feefo

4 years ago

Poor service. Bad experience.

Very poor customer service. Very poor company to do business with. They said items were in stock when they were not and deliveries were several weeks instead of several days. Customer service...

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Naomi

Suttons

4 years ago

I am sorry if you have had a bad experience with us. I can see we have been communicating via email and apologised for any inconvenience caused with the order. The outstanding item on your order was cancelled and refunded as requested. The data erasure request was noted and a colleague of mine had already started the process of deleting your details. This has now been fully completed and you should stop receiving any of our emails. I do apologise again for any inconvenience.

Dôveryhodný zákazník

4 years ago

I do not want more bulbs thank you. Please give them to a gardening charity for some other people to enjoy.

Naomi

Suttons

4 years ago

As the order has not been sent yet I have cancelled the replacement Bulbs and issued the appropriate refund to your payment method.

Recenzie produktov

Dátum zakúpenia: 09/09/2021

0

Dôveryhodný zákazník

Overená spoločnosťou Feefo

4 years ago

Quantity over quality.

Wildly inaccurate information on stock levels and shipping times. Zero communication, even in response to a complaint and request to cancel an order.

Naomi

Suttons

4 years ago

Thank you for taking the time to review your order and I am sorry the Bulbs arrived later than expected. It appears that the delivery status on your emailed confirmation was incorrect so I do apologise. I am unable see any communication from yourself regarding a complaint or request to cancel the order. If this was the case we would have responded accordingly.

Dôveryhodný zákazník

4 years ago

I submitted the cancellation request via your online contact form on or around 22 September, completing all of the required fields. This form (https://www.suttons.co.uk/contact-us/) provides 'Cancellation' as an option in the Subject drop-down menu and can therefore reasonably be taken as an appropriate mechanism for making a cancellation request. If the form does not function properly, it is not fit for purpose and should be fixed or removed from the site.

Naomi

Suttons

4 years ago

Thank you for confirming the way you tried to cancel your order. A member of our team will contact you via direct email to investigate this query further.

Recenzie produktov

Naomi

Suttons

4 years ago

I am sorry but as the request to cancel the order was not received the Bulbs were despatched. Part of the order was despatched 9th September with the remainder despatched later in the month.

Dôveryhodný zákazník

4 years ago

I submitted the cancellation request via your online contact form on or around 22 September, completing all of the required fields. This form (https://www.suttons.co.uk/contact-us/) provides 'Cancellation' as an option in the Subject drop-down menu and can therefore reasonably be taken as an appropriate mechanism for making a cancellation request. If the form does not function properly, it is not fit for purpose and should be fixed or removed from the site.

Dátum zakúpenia: 09/09/2021

0

Dôveryhodný zákazník

Overená spoločnosťou Feefo

4 years ago

Hyacinth happiness

Items as advertised ,well packaged ,prompt service and a good offer on the normal RRP of the bulbs.

Naomi

Suttons

4 years ago

Thank you for taking the time to leave your review. Your feedback is appreciated.

Recenzie produktov

Dátum zakúpenia: 17/09/2021

0

Recenzie na Suttons

Hedgehog HouseĎalšie recenzie tohto produktu (1)Prezrieť internetové stránky o produkteNot yet received the item

Tulip Everlasting Mixed Perennial BulbsĎalšie recenzie tohto produktu (66)Prezrieť internetové stránky o produkteThese were packed ok and time will tell how they perform

Delphinium MixedĎalšie recenzie tohto produktu (10)Prezrieť internetové stránky o produkteThese were mostly good though small but I lost one plant, the rest have grown on fairly well but they were too small to plant out when they arrived

Oxalis Bulbs - versicolorĎalšie recenzie tohto produktu (1)Prezrieť internetové stránky o produkteExcellent size and quality.

Oxalis Bulbs - hirta GothenburgĎalšie recenzie tohto produktu (1)Prezrieť internetové stránky o produkteExcellent size and quality.

Daffodil Bulbs - ThaliaĎalšie recenzie tohto produktu (11)Prezrieť internetové stránky o produkteExcellent size and quality. Good price.

Tulip GreenlandĎalšie recenzie tohto produktu (4)Prezrieť internetové stránky o produkteA bargain. Delighted with quality.

Russian Snowdrop PuschkiniaĎalšie recenzie tohto produktu (48)Prezrieť internetové stránky o produkteDelighted with price, size and quality.

Iris Eyecatcher BulbsĎalšie recenzie tohto produktu (51)Prezrieť internetové stránky o produkteDelighted with these bulbs.

Allium Graceful BeautyĎalšie recenzie tohto produktu (30)Prezrieť internetové stránky o produkteExcellent. Delighted with the bulbs and service.

Anemone Bulbs - Blanda MixĎalšie recenzie tohto produktu (25)Prezrieť internetové stránky o produkteDelighted with the bulbs.

100 Days of Flowering CollectionĎalšie recenzie tohto produktu (11)Prezrieť internetové stránky o produkteGreat price, great quality.Delighted.

Hyacinth Rhapsody in BlueĎalšie recenzie tohto produktu (22)Prezrieť internetové stránky o produkteDelighted with the size and quality of the bulbs.

Hyacinth Bulbs - WoodstockĎalšie recenzie tohto produktu (6)Prezrieť internetové stránky o produkteDelighted with the size and quality of the bulbs.

Ipheion MixĎalšie recenzie tohto produktu (31)Prezrieť internetové stránky o produkteDelighted with the bulbs and service provided.

Hyacinth Breeders SelectionĎalšie recenzie tohto produktu (18)Prezrieť internetové stránky o produkte

Chionodoxa Mixed Glory Of The Snow 50 BulbsĎalšie recenzie tohto produktu (19)Prezrieť internetové stránky o produkte

Hyacinth Bulbs - WoodstockĎalšie recenzie tohto produktu (6)Prezrieť internetové stránky o produkte

Hyacinth Berries Cream MixtureĎalšie recenzie tohto produktu (60)Prezrieť internetové stránky o produkte

Daffodil Value Mixed BulbsĎalšie recenzie tohto produktu (30)Prezrieť internetové stránky o produkteGreat price and can’t wait to see the dafs when they grow

Daffodil Bulbs - HaweraĎalšie recenzie tohto produktu (10)Prezrieť internetové stránky o produkteExcellent service. Great bulbs.

Daffodil Citrus SorbetĎalšie recenzie tohto produktu (39)Prezrieť internetové stránky o produkteExcellent service. Great bulbs.

Daffodil Bulbs - Miniature CollectionĎalšie recenzie tohto produktu (159)Prezrieť internetové stránky o produkteExcellent service. Great bulbs.

Daffodil Sunshine MixĎalšie recenzie tohto produktu (21)Prezrieť internetové stránky o produkteExcellent service. Great bulbs.

Daffodil Bella VistaĎalšie recenzie tohto produktu (20)Prezrieť internetové stránky o produkteExcellent service. Great bulbs.

Crocus Bulbs - Cream BeautyĎalšie recenzie tohto produktu (10)Prezrieť internetové stránky o produkteSame as for the daffodils

Daffodil Bulbs - Miniature CollectionĎalšie recenzie tohto produktu (159)Prezrieť internetové stránky o produkteBulbs looked very good will have to wait until Spring 2022 to see the display

Russian Snowdrop PuschkiniaĎalšie recenzie tohto produktu (48)Prezrieť internetové stránky o produkteSame as for the daffodils

Allium Bulbs - HairĎalšie recenzie tohto produktu (11)Prezrieť internetové stránky o produkteAlready sprouting though instructions followed. Coming up too soon.

Coir Compact Planting Soil x 10 LitreĎalšie recenzie tohto produktu (10)Prezrieť internetové stránky o produkteFluffs up nicely but performance not yet known

House Plant FeedĎalšie recenzie tohto produktu (1)Prezrieť internetové stránky o produkteNot known. Not known. Not

RHS Bulb Starter with Rootgrow and BiostimulantsĎalšie recenzie tohto produktu (1)Prezrieť internetové stránky o produkteDon’t know yet. Effectiveness not known.

Tulip Ice Cream 5 BulbsĎalšie recenzie tohto produktu (12)Prezrieť internetové stránky o produkteDon’t know yet. Outcome not known.

Turnip Seeds - ArmandĎalšie recenzie tohto produktu (3)Prezrieť internetové stránky o produkteHave sprouted quickly but too soon to tell anymore.

Onion Sets - ElectricĎalšie recenzie tohto produktu (33)Prezrieť internetové stránky o produkteToo soon to tell! There were lots though.

Bulb BasketĎalšie recenzie tohto produktu (4)Prezrieť internetové stránky o produkteArrived late. Some too late to plant or use at the time required.I had to buy alternatives.

Daffodil White Lion BulbsĎalšie recenzie tohto produktu (5)Prezrieť internetové stránky o produkteDon’t know yet. Outcome not known.

Anemone Rhizomes - NemorosaĎalšie recenzie tohto produktu (5)Prezrieť internetové stránky o produkteArrived a month after estimated delivery date, after I had contacted Customer Service to cancel the order and purchased replacements elsewhere. No room for them in the garden now.

Hyacinth Bulb - Midnight MysticĎalšie recenzie tohto produktu (30)Prezrieť internetové stránky o produkteItem arrived as advertised ,well packaged ,and a good offer on RRP of bulbs ,prompt service ,very satisfied.

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?