Terrible - tried to reach them within 5 minutes of ordering and they responded two days later.
Sarah
Sunglasses2U
8 years ago
Hello,
We are sorry to hear you have a had an unhappy experience with us. We pride ourselves on our Customer Service so are sorry to know that you are not satisfied.
Our office hours are Monday to Friday between 10am and 5pm therefore when a message comes in at midnight it will take us time to reply. As explained by our Customer Service team - Due to the volumes of emails we answer (in order of time and date they are sent) your email was answered after your order dispatched. Due to the volume we ship it is not as easy to cancel when it is picked packed and collected by a carrier.
We apologise for any inconvenience caused.
You are welcome to return to your item when received for a refund.
Great service. So quickly received and packaged up well.
Dátum zakúpenia: 02/07/2018
0
Sprístupniť
TC
Trusted Customer
8 years ago
Čo povedal/-a Trusted Customer o spoločnosti Sunglasses2U:
Really impressed with transaction from start to finish. Communication via email around order to delivery as well as packaging to keep product free from damage in transit. Got exactly what I ordered...
Prečítať viac
Recenzie produktov
Dátum zakúpenia: 02/07/2018
0
Sprístupniť
TC
Trusted Customer
8 years ago
Čo povedal/-a Trusted Customer o spoločnosti Sunglasses2U:
Great item with next day delivery. Highly recommend.
Dátum zakúpenia: 02/07/2018
0
Sprístupniť
TC
Trusted Customer
8 years ago
Čo povedal/-a Trusted Customer o spoločnosti Sunglasses2U:
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
