Dear Valued Customer,
Thank you for sharing your feedback on our alpaca hat. We're sorry to hear that the wool felt itchy against your skin. While alpaca fibre is typically softer than other wools, we understand that sensitivity can vary from person to person.
Your suggestion about adding a lining is very helpful, and we’ll certainly pass it along to our product team for consideration. If your hat remains unworn, we can offer an exchange for a different style or you can return it to us for a refund. Please let us know how you'd like to proceed, and we’ll be happy to assist.
We appreciate your support and hope to find a comfortable solution for you.
Best regards,
Adrienne Gannon
Brand Manager
Recenzie produktov
Adrienne
Spirit of the Andes
1 year ago
Dear Valued Customer,
Thank you for sharing your feedback on our alpaca hat. We're sorry to hear that the wool felt itchy against your skin. While alpaca fibre is typically softer than other wools, we understand that sensitivity can vary from person to person.
Your suggestion about adding a lining is very helpful, and we’ll certainly pass it along to our product team for consideration. If your hat remains unworn, we can offer an exchange for a different style or you can return it to us for a refund. Please let us know how you'd like to proceed, and we’ll be happy to assist.
We appreciate your support and hope to find a comfortable solution for you.
Best regards,
Adrienne Gannon
Brand Manager
Founded in 1993 Spirit Of The Andes is a well-loved brand selling luxurious knitwear made by artisans in Peru and Bolivia using the finest alpaca and Pima cotton fibres.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Founded in 1993 Spirit Of The Andes is a well-loved brand selling luxurious knitwear made by artisans in Peru and Bolivia using the finest alpaca and Pima cotton fibres.