Which service!?
After the delay of my flight I in Athens I tried to reach the company to change the pickup time and was directed to an answeringmachine in greece!
How do you manage that if you speak...
Prečítať viac
Customer Services
Shuttle Direct United Kingdom
8 days ago
We are very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused, especially after your flight was delayed.
We understand how disappointing it must have been to have difficulty reaching us, receive conflicting information about changing your pickup time, and then be contacted by the driver afterward. This is certainly not the level of service we aim to provide.
We would really appreciate the opportunity to look into what happened and investigate the matter with our local supplier. Please contact us directly by email and provide us with all the details of your experience, including your booking reference if available. This will allow us to investigate the situation thoroughly with the supplier and understand where things went wrong.
Once again, we sincerely apologize for the poor experience and thank you for bringing this to our attention.
Dátum zakúpenia: 07/10/2026
0
Sprístupniť
FS
Felix S
Overená spoločnosťou Feefo
PRT
9 days ago
Čo povedal/-a Felix S o spoločnosti Shuttle Direct United Kingdom:
In general, the service was ok.
But let me summarize one thing. I booked a shuttle for 6.00 am to be at the airport at 7.30am (my flight was scheduled for 09.15am).
I do not understand why out of a...
Prečítať viac
Customer Services
Shuttle Direct United Kingdom
8 days ago
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is certainly not the level of service we aim to provide.
We would appreciate the opportunity to look into this matter and understand what happened. Please contact us directly by email at [email address] with some details about your experience, so our team can investigate this for you and work toward a resolution.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
Dátum zakúpenia: 04/10/2026
0
Sprístupniť
HJ
Helmut Jedinger
Overená spoločnosťou Feefo
AUT
10 days ago
Čo povedal/-a Helmut Jedinger o spoločnosti Shuttle Direct United Kingdom:
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
