Product received dispatch delays. When it eventually arrived it was smashed. When I went online to inform them I was told that it was busy so would take 3-4 business days to receive a reply. That...
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Elizabeth
Your Home Depot
8 years ago
Hi Matthew, We are incredibly sorry for the delay and inconvenience this has caused. I have esculated this with customer service. Kind Regards, Elizabeth
TC
Trusted Customer
8 years ago
Thanks Elizabeth, it’s been 9 days and no phone call. If I missed a call there was never a message left. This would have to be some of the worst customer service I’ve ever experienced. We purchased a similar set from MYER yesterday for the same price and they made it home okay as they were packaged correctly to begin with. I feel that after delayed shipping, no response to my complaint and not being able to give the gift on Christmas Day has resulted in a terrible experience. I understand that it is Christmas but surely something could have been done to assist us by now.
Recenzie produktov
Dátum zakúpenia: 29/11/2017
0
Sprístupniť
TC
Trusted Customer
Sydney
8 years ago
Čo povedal/-a Trusted Customer o spoločnosti Your Home Depot:
Delievery was a few weeks late. The wine glass that I ordered arrived broken.
Elizabeth
Your Home Depot
8 years ago
Hi there,
We are extremely sorry to hear about your experience with Your Home Depot.We are sorry for any inconvenience this may have caused. I am able to pass on your details to customer service if you would like a refund for those glasses.
Kind Regards,
Elizabeth
TC
Trusted Customer
8 years ago
I did email and send pictures of the broken glass a few days ago. I got a ticket number but still no response. I would appreciate if you could contact customer service and expedite the matter.
Elizabeth
Your Home Depot
8 years ago
Hey Charmaine, I have forwarded your details to customer service, You should hear from them shortly. Let me know if you don't get a response from them Kind Regards, Elizabeth
Recenzie produktov
Dátum zakúpenia: 04/12/2017
0
Sprístupniť
TC
Trusted Customer
8 years ago
Čo povedal/-a Trusted Customer o spoločnosti Your Home Depot:
Very slow delivery. I almost thought it wouldn't arrive!
Elizabeth
Your Home Depot
8 years ago
Hi Samantha, We apologise for any inconvenience this may have caused. Thanks for Shopping with Your Home Depot. Kind regards, Elizabeth
Recenzie produktov
Dátum zakúpenia: 28/11/2017
0
Sprístupniť
TC
Trusted Customer
8 years ago
Čo povedal/-a Trusted Customer o spoločnosti Your Home Depot:
very happy, Thank you
Dátum zakúpenia: 26/11/2017
0
Sprístupniť
Dôveryhodný zákazník
8 years ago
Extremely late delivery and no response to order inquiries. Unlikely to order again from this company due to these reasons.
Elizabeth
Your Home Depot
8 years ago
Hi Steven, We are extremely sorry to hear about your experience with Your Home Depot. We are sorry for any inconvenience this may have caused. Kind Regards, Elizabeth
Welcome to Your Home Depot. You'll save hundreds on all the biggest brands in homewares! Shop our range of over 50 leading brands online. We ship Australia wide!
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Welcome to Your Home Depot. You'll save hundreds on all the biggest brands in homewares! Shop our range of over 50 leading brands online. We ship Australia wide!
We are incredibly sorry for the delay and inconvenience this has caused.
I have esculated this with customer service.
Kind Regards,
Elizabeth