We were not happy with the customer service in relation to the booking process.
We are from Qld and needed to contact Sealink the evening before our day trip but could only leave a message. We were...
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SeaLink Kangaroo Island
SeaLink Kangaroo Island
9 years ago
My name is Ian Everitt, Sales Centre Manager for SeaLink South Australia.
Firstly, thank you very much for your feedback below. Naturally we are delighted you enjoyed the tour & Garry’s guiding, however extremely concerned with the other aspects of your feedback.
With regards to the attempt to make contact the night before, I do apologize we were unable to assist but unfortunately our Sales Centre closes at 6.00pm. There is the option to be redirected to Adelaide Sightseeing which is open until 7.00pm. After then, your call is diverted to our Message-bank which will be picked up the following morning, however this would not have been of assistance to you.
Our Queensland office is a separate entity from SeaLink South Australia and they would not have been able to assist with your booking. Whilst they do not have experience in South Australian product and bookings, at the very least you should have been provided with our contact phone number/bookings email. If this did not occur, please advise and I will be happy to follow up with them to ensure this happens for any future clients who contact the QLD office initially. Unfortunately, you would not have been able to meet any of our coach pick-ups using the O-bahn, as the SeaLink Coach departure from Adelaide is earlier than any of the Sunday Public Transport services arrive at the respective locations.
I can only apologize for the service you received at our Cape Jervis Terminal, this is unacceptable and will be addressed with, and appropriate training provided to, the team member concerned.
Once again Gillian, thank you for taking the time to send through your feedback, it is greatly appreciated and please contact me if I can be of any further assistance.
Kind regards,
Customer Feedback Team
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Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
