Parcel left in an out building round the back of the house - no card put through the door , so didn't know it had been delivered until a week later !!!
Russums
Russums
11 years ago
Thank you for your feedback. Once the parcel has left Russums we rely on the courier to deliver the parcel correctly, and we expect cards to be left to advise customers. I am very sorry this hasn't happened on this occasion, and I have taken this up with Fed Ex.
Sara
Russums
Delivery was fine time wise but I still object to the cost of delivery. Virtually the same price as the jacket. Not acceptable. I am still on the mainland by the way and I am only 60 miles North of...
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Russums
Russums
11 years ago
Thank you for your feedback. Our delivery charges come from our courier. We would love to charge a lower amount and can understand your frustration but the rate for each destination is set by the courier. We understand the importance of customers making an informed decision before agreeing to pay a delivery charge, which is why we state the amount clearly before you complete the order.
Best regards
Sara
Russums
Russums
Russums
11 years ago
Thank you for your feedback. Our delivery charges come from our courier. We would love to charge a lower amount and can understand your frustration but the rate for each destination is set by the courier. We understand the importance of customers making an informed decision before agreeing to pay a delivery charge, which is why we state the amount clearly before you complete the order.
Sara
Russums
Recenzie produktov
Dátum zakúpenia: 02/03/2015
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Sprístupniť
Dôveryhodný zákazník
11 years ago
I was impressed with the products I've recommend more friends to buy them thank you.
Would be happier if returns were free or no delivery charge. Need yo send item back as too small. Delivery x 2 costs £8. Too much on item that only cost about £18
Russums
Russums
11 years ago
Thank you for your feedback. We do recommend that people measure themselves before placing an order for clothing and then checking the best size choice for them. Our sales team are on 0845 094 20 30 available if you need any advice before future purchases.
Sara
Russums
Russums is a leading supplier of clothing and equipment to the hospitality industry. We supply chefs and food service workers throughout the UK and Europe and believe passionately that quality matters.
We are a sixth generation family business, independently owned and run by the Russum family. The business is now established as a leading multi channel supplier of catering clothing and equipment and remains true to the principles of Edward Russum our founder.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Russums is a leading supplier of clothing and equipment to the hospitality industry. We supply chefs and food service workers throughout the UK and Europe and believe passionately that quality matters.
We are a sixth generation family business, independently owned and run by the Russum family. The business is now established as a leading multi channel supplier of catering clothing and equipment and remains true to the principles of Edward Russum our founder.