good quality clothing at a very good price and always arrive in a couple of days will always use russums and highly recommend them to people I know and anyone else who looks at the site
I ordered a medium jacket as my other jackets are a medium and they fit great. However this one was extremely too big and when I tried it on I found a tear in the chest! Was very disappointed so have...
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Sara
Russums
11 years ago
Thank you for your feedback. I have looked into this and I am aware that we gave you a returns number straight away to exchange the jacket for a small, as the medium in this range was too large for you. We are aware that sizes range depending on the design so we have the size guides available on the website for each garment, so you can check that you are making the right choice. The VAT is a fixed rate for set items across all businesses so we have a legal requirement to charge that. Our postage and package rates are assessed on a regular basis, we charge our customers no more than we are charged by the courier and will never charge more than we have to. I can only apologise for the hole that you found in the jacket, we take care to check items, but at busy times things can get missed, please accept my apologies for this.
Excellent customer service, even when I had to send a couple of items back due to them being to big, the staff on the phone were very helpful and gave clear instructions for what I needed to do next....
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Sara
Russums
11 years ago
Thank you for your review. Sorry to hear that the shoes are too wide for you. Shoes do differ in size and width depending the style. We do appreciate that it is sometimes hard to buy shoes online as you are unable to try them on before you buy them, that is why we have a returns policy that allows you to send the shoes back and exchange them for a different size. If you would like to exchange them, a member of our team will be more than happy to help. Please contact us on info@russums.co.uk
Russums is a leading supplier of clothing and equipment to the hospitality industry. We supply chefs and food service workers throughout the UK and Europe and believe passionately that quality matters.
We are a sixth generation family business, independently owned and run by the Russum family. The business is now established as a leading multi channel supplier of catering clothing and equipment and remains true to the principles of Edward Russum our founder.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Russums is a leading supplier of clothing and equipment to the hospitality industry. We supply chefs and food service workers throughout the UK and Europe and believe passionately that quality matters.
We are a sixth generation family business, independently owned and run by the Russum family. The business is now established as a leading multi channel supplier of catering clothing and equipment and remains true to the principles of Edward Russum our founder.