Hi Drew, thank you for your feedback. You mentioned that you were informed that the shoes would arrive in store on the 2nd of May. Can I ask who informed you of this? Our Collect in Store orders can take up to 5 working days (not including the weekend) to arrive in the selected store if they are coming from a different location.
I am sorry Will in our Aberdeen store did not call you when he said he would. He should have called to give you an update on your order.
The shoes were actually delivered to the store on Friday lunchtime. Unfortunately as the team were busy they didn't open the box and check for your order at that stage. I am really sorry about the delay with your order.
Our Aberdeen store has contacted me to let me know that you were in store this morning to collect your order and they provided you with a free pair of socks to apologise for the delay and the lack of communication. Thanks, Kirsty - Online Customer Service Manager