Not a good product for what you pay, may be the worse purchase that i have made on line
Customer Service
Rose & Grey
14 days ago
We're sorry to hear that you were disappointed with your purchase. While this product is no longer part of our range, customer satisfaction is very important to us. We rarely received negative feedback about this item, but we understand that everyone's experience can differ. Thank you for taking the time to share your comments, as customer feedback helps us continually review and improve the products we offer.
Recenzie produktov
Customer Service
Rose & Grey
14 days ago
We're sorry to hear that you were disappointed with your purchase. While this product is no longer part of our range, customer satisfaction is very important to us. We rarely received negative feedback about this item, but we understand that everyone's experience can differ. Thank you for taking the time to share your comments, as customer feedback helps us continually review and improve the products we offer.
Dátum zakúpenia: 24/05/2026
0
Sprístupniť
FB
Fiona Bowden
Overená spoločnosťou Feefo
GBR
1 month ago
Čo povedal/-a Fiona Bowden o spoločnosti Rose & Grey:
I emailed to discussed a sofa I had purchased that the cushions were incredibly flat after only a few months use and that the upholstery couldn’t stand up to basic use and was left marked.
The...
Prečítať viac
Customer Service
Rose & Grey
1 month ago
Thank you for taking the time to leave your feedback. We’re very sorry to hear that you feel disappointed with your sofa.
When you contacted us, we responded as quickly as possible so we could better understand the concerns you had raised. As your sofa cushions are feather-filled with a foam core, we also offered guidance on maintenance and care to help keep them looking their best over time.
In addition, we offered to arrange for an independent technician to visit your home and inspect the sofa to determine whether there was a manufacturing fault, with a full report provided afterwards. The technician would also have been able to professionally steam and brush the upholstery during the visit.
As we didn’t hear back from you following this offer, we were unfortunately unable to progress the matter any further. Had the inspection identified a manufacturing issue, we would of course have worked with you to resolve this, as we always aim to do for our customers.
Customer satisfaction is extremely important to us, and we would still be very happy to help arrange an inspection should you wish to revisit this with us.
Kind Regards
Daisy
Item received, though two of the cushions were damaged. Reported it and no response…
Customer Service
Rose & Grey
1 month ago
Hi,
thank you for taking the time to leave your review. We’re very sorry to hear that two of the cushions arrived damaged.
We were quite surprised to read your comments, as we responded to your email straight away and have already been working with you to resolve the issue. Although your sofa was purchased from our outlet range, we were not aware of the marks on the cushions prior to delivery.
As discussed, we have arranged for replacement cushions to be made for you and are currently in the process of resolving this. We always aim to help our customers as quickly as possible and hope this reassures you that your issue is being dealt with.
Kind Regards
Daisy
Dátum zakúpenia: 07/05/2026
0
Sprístupniť
JS
James Stoute
Overená spoločnosťou Feefo
1 month ago
Čo povedal/-a James Stoute o spoločnosti Rose & Grey:
Good communication
Great product
Great aftercare service too
Customer Service
Rose & Grey
1 month ago
Thank you so much for taking the time to leave such a lovely review. We’re absolutely delighted to hear you had a great experience with us. Your kind words really mean a lot to our team, and we truly appreciate your support. We hope you continue to enjoy your purchase and we look forward to welcoming you back again soon!
Dátum zakúpenia: 05/11/2025
0
Sprístupniť
SN
Sue Nowlan
Overená spoločnosťou Feefo
GBR
1 month ago
Čo povedal/-a Sue Nowlan o spoločnosti Rose & Grey:
This was a really big purchase for us so we were delighted to find a small, British company that ticked all of the boxes! A quality sofa, handmade in England from natural materials. Communication was...
Prečítať viac
Recenzie produktov
Customer Service
Rose & Grey
1 month ago
Thank you so much for your review, we think these sofas are amazing too so we are very happy that you love yours
Very good from beginning to end. My sofa is also a dream!
Customer Service
Rose & Grey
1 month ago
Thank you so much for taking the time to leave such a lovely review. We’re absolutely delighted to hear you had a great experience with us. Your kind words really mean a lot to our team, and we truly appreciate your support. We hope you continue to enjoy your purchase and we look forward to welcoming you back again soon!
Dátum zakúpenia: 27/10/2025
0
Sprístupniť
KS
Kate Shipman-Shiel
Overená spoločnosťou Feefo
1 month ago
Čo povedal/-a Kate Shipman-Shiel o spoločnosti Rose & Grey:
Great service and very helpful! Always easy to reach and good communication throughout.
Customer Service
Rose & Grey
1 month ago
Thank you so much for your lovely review! We’re thrilled you had a great experience and really appreciate your support. Enjoy your purchase, and we can’t wait to welcome you back again soon!
Dátum zakúpenia: 09/02/2026
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 month ago
Lovely stools
Customer Service
Rose & Grey
1 month ago
Thank you so much for your lovely review! We’re thrilled you had a great experience and really appreciate your support. Enjoy your purchase, and we can’t wait to welcome you back again soon!
Love the space you're in with Rose & Grey- an inspiring UK online boutique that brings together a gorgeous range of contemporary furniture, vintage homeware and beautiful designer gifts.
Carefully selected and globally sourced, the full range of homeware embraces our best selling velvet furniture , distressed leather furniture, as well as mirrors, art prints, wallpapers, wall-art, storage, lighting, rugs, cushions and gifts.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Love the space you're in with Rose & Grey- an inspiring UK online boutique that brings together a gorgeous range of contemporary furniture, vintage homeware and beautiful designer gifts.
Carefully selected and globally sourced, the full range of homeware embraces our best selling velvet furniture , distressed leather furniture, as well as mirrors, art prints, wallpapers, wall-art, storage, lighting, rugs, cushions and gifts.