Recenzie na Ricoh eShop - UK

Hi there Parmjit, Thank you for your amazing 5-star review. We are so pleased to hear that you had such a positive experience with our Ricoh e-shop. The Ricoh eShop's catalogue now has almost 240,000 products and is expanding daily. We aim to continue to create an efficient space where you can streamline your business procurement easily through one-site. We work hard to ensure the pricing is competitive and we're happy to see that you are benefitting from this and that your delivery was fast! Thank you for your custom, we look forward to seeing you in the Ricoh eShop again! Don't miss out on our Winter Promotion running from 11th November to 13th December 2024. For more information and to read the T&C's, simply follow us on LinkedIn.

Hi there Jane, Thank you so much for sharing your experience with us and for rating the Ricoh eShop a brilliant 4 stars! We’re pleased to know that the Ricoh e-Shop’s design and functionality met your needs, making your shopping experience smooth and efficient and it’s great to hear that your order arrived promptly. We aim to provide a seamless shopping journey, and your feedback reassures us that we’re on the right track. Should you have any more insights or require assistance, we’re here to help. Use our human-run Live Chat service or give the team a call. We're currently running a Winter Promotion from 11th November to 13th December and you could be in with a chance to win vouchers to spend in January, February and March! Simply follow us on LinkedIn to find out more and read the T&Cs.

Hi there Richard, Thank you so much for your kind words and the generous 4-star rating! We're thrilled to hear that you find eShop to be an excellent resource for your office product needs. At the Ricoh eShop, we pride ourselves on not only offering a wide range of high-quality office supplies but also providing exceptional customer service. Our live chat feature ensures you have direct access to our eCommerce Customer support team whenever you need assistance. Whether you have a question about a product, need help with an order, or want advice on office solutions, our live chat is here to help. If you ever have any suggestions or additional feedback that could help us achieve that fifth star, we're all ears! Thank you for continuing to use the Ricoh eShop for your office needs. We have lots happening in the Ricoh eShop over the winter period, be sure to follow us on LinkedIn to keep up with the news.

Hi there William, Thank you for taking the time to leave a great 4-star review! I'm sorry if you feel it took some time to get registered. Please know that the Ricoh eShop is strictly a B2B platform and we support businesses to procure quickly and efficiently by offering a line of credit when they open their account with Ricoh. We do not take payment by credit card in the eShop. This means that the registration process is vital to getting your account set-up with 100% accuracy and the ability to pay later for your eShop orders. Access to the eShop is not immediate and it can take anywhere between 2 and 24 hours to log in for the first time. We do believe though, that this is far outweighed by the ability to pay later for your goods and access to a closed site and catalogue built specifically for businesses. I am pleased to see that you were supported by a member of the eShop team when you called us and you received your login details less than 2 hours later. Thank you for highlighting the good service and experience you received here and we hope to keep meeting (and exceeding) your expectations the next time you use the Ricoh eShop. Don't forget to follow us on LinkedIn to stay up-to-date with new products, services and promotions!

Hi there, Thank you for your 5-star review. We’re pleased to hear that you found our service quick and easy to use. At the Ricoh eShop, we are committed to providing exceptional support to our customers. Our dedicated team is available to assist with product selection, order placement, and troubleshooting to ensure a seamless experience. Your feedback is valuable to us and helps us maintain our high standards. Thank you for choosing the Ricoh eShop for your business procurement needs. Follow us on LinkedIn to stay on top of new eShop products, services & giveaways!

Hi there, Thank you for taking the time to leave a Feefo review about your recent experience with the Ricoh eShop. We have communicated separately regarding this issue but wanted to apologise again for the error you have experienced. Unfortunately, the delay with your order has been caused by an internal error that was out of our control and we recognise the delay this has caused for you. It is very rare for these errors to occur, in fact this is the first of it's type that we have managed but we do appreciate that it has caused you an inconvenience. We do hope that you continue to use the Ricoh eShop for your procurement and have a much better experience moving forward as the issue has been escalated via the proper channels and we are now aware of this. Thank you for bringing this to our attention. If you need any support with ETA queries, finding products or general support please don't hesitate to use our LiveChat service, call the team on 01604 432250 or email us at eshop.customerservices@ricoh.co.uk We have a dedicated member of the eCommerce team who manages all Ricoh eShop orders and can provide further information on the status of your order. Use any of the above contact methods to raise your enquiry and they will support you.

Hi there, Thank you for taking the time to leave such a glowing review of the Ricoh eShop. We're so happy that you found the purchasing process straightforward and even more pleased that you reached out for support when you needed it. We are available via Live Chat, phone and email if you do have any questions or need any help with your order(s). We respond very quickly too - using our Live Chat can have you speaking to a member of the eCommerce team within 2 minutes! Alongside the Ricoh eCommerce team, you are also supported by your account managers. We're so pleased to hear how helpful and efficient Bhavin was to your procurement journey and we've made him aware of the amazing words you have said about your experience with the Ricoh eShop. Thank you again and we look forward to seeing you in the Ricoh eShop soon. Remember to follow us on LinkedIn for news about new products, services & giveaways!

Hi Florentina Thank you so much for your wonderful 5-star review! 🌟 Your continued support and trust in the Ricoh eShop are truly appreciated and motivates our team to maintain the highest standards of service. Should you require any further assistance, please do not hesitate to contact us via our Live Chat service on our website during business hours for prompt assistance. We also invite you to follow us on LinkedIn to stay informed about our latest updates and offerings. Thank you once again for choosing the Ricoh eShop. 😊

Hi there, Thank you very much for your positive feedback! We’re delighted to hear that you were pleased with our professional service, timely delivery, and user-friendly website. Your satisfaction is our top priority, and we’re happy we met your needs. For any further assistance, please use our Live Chat during business hours or call 01604 432250. Also, follow us on the Ricoh eShop LinkedIn page for updates and offers. Thank you for your support, and we look forward to serving you again.

Hi there Steven, We greatly appreciate your 5-star review on Feefo! Your recognition of our efforts is highly valued and motivates our team to maintain the highest standards of service. Your continued support and trust in the Ricoh eShop are truly appreciated. Should you require any further assistance, please do not hesitate to contact us via our Live Chat service on our website during business hours for prompt assistance. We also invite you to follow us on LinkedIn to stay informed about our latest updates and offerings. Follow us on LinkedIn. Thank you once again for choosing the Ricoh eShop. We look forward to serving you again soon!