Nice manner when you rang but tried to brush my query off and send me online without checking that I had a valid question first which was irritating. But once I d stood my ground they put me through...
Prečítať viac
Richard Haworth Limited
Richard Haworth Limited
13 years ago
As per our telephone conversation, I appreciate the feedback. We pride ourselves on our excellent customer service and in this instance slipped from our high standards. I have spoken to the team to ensure this does not happen again. Thanks again and if you have any more feedback please don’t hesitate to get in touch.
Regards, David
Order placed 31st August and payment taken immediatley. Goods not received until 13th September. Only contacted once around 10th September, dispite what it says on the website
Richard Haworth Limited
Richard Haworth Limited
13 years ago
Thank you for your feedback. After investigating your order I can see there was an error during the picking process which required us to make a replacement before the order could be despatched. You should have received an email confirming this, I apologise if this did not come through. I have spoken to our team to ensure customers receive this. A collegue will be in touch shortly regarding the odour on the product. If you have any other feedback please does not hesitate to get in touch.
Regards, David
Dátum zakúpenia: 30/08/2013
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
13 years ago
Very impressed with speed of delivery and notifications of such.
Recenzie produktov
Dátum zakúpenia: 02/09/2013
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
13 years ago
Prompt delivery.
Recenzie produktov
Dátum zakúpenia: 02/09/2013
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
13 years ago
Fast shipping, well packaged and considered. Thank you!
Recenzie produktov
Dátum zakúpenia: 01/09/2013
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
13 years ago
Really easy to use website and then the product arrived the next day!
item ordered was not told about the delay, had to chase up and then advised.
Richard Haworth Limited
Richard Haworth Limited
13 years ago
as per our telephone conversation I appreciate the honest feedback. I can see from our system you have ordered from us many times before yet in this instance the level of service you received was not up to our high standards. A small selection of customers were affected and for this I apologise, we have updated our internal procedures and rectified the situation. If you have any other feedback please don’t hesitate to get in touch.
Regards, David
Established in 1876, Richard Haworth has a track record second to none in meeting the needs of the hospitality sector. Our range of bed, bath and table linens is one of the largest in the UK. These high quality, durable and exceptionally priced products have been designed, and in many cases manufactured in the UK, to meet the rigorous demands of the hotel and catering trade and can now be bought online.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Established in 1876, Richard Haworth has a track record second to none in meeting the needs of the hospitality sector. Our range of bed, bath and table linens is one of the largest in the UK. These high quality, durable and exceptionally priced products have been designed, and in many cases manufactured in the UK, to meet the rigorous demands of the hotel and catering trade and can now be bought online.