No communication on where my order is or why it has not arrived
Red Candy
Red Candy
1 year ago
We sincerely apologize for the lack of communication regarding your order's status. We understand your frustration at not knowing where your order is or why it hasn't arrived. To rectify this immediately, please reply to this message with your order number. We will investigate the issue and provide you with an update as soon as possible.
Recenzie produktov
Dátum zakúpenia: 26/10/2024
3
Sprístupniť
GD
Gary Docherty
Overená spoločnosťou Feefo
1 year ago
Čo povedal/-a Gary Docherty o spoločnosti Red Candy:
Have been waiting two weeks for an item purchased with next day delivery.
Every time I ask the reply is "We'll check and get back to you"
No one ever does.
Red Candy
Red Candy
1 year ago
We sincerely apologize for the unacceptable delay and the repeated lack of follow-up regarding your next-day delivery order. We understand your frustration at waiting two weeks and receiving only empty promises. To resolve this immediately, please reply to this message with your order number. We will investigate the status of your order, provide an accurate update, and ensure you receive the item or a full refund, along with a sincere explanation for the failure in our service.
I messaged them about not receiving an email regarding my purchase. They were quick and prompt with their reply and very apologetic. My purchase was well worth the wait
Red Candy
Red Candy
1 year ago
Thank you for your positive feedback! We're glad we were able to quickly address your email inquiry and that you found your purchase well worth the wait. We appreciate your understanding.
Recenzie produktov
Dátum zakúpenia: 25/08/2024
3
Sprístupniť
NL
Norma Langard
Overená spoločnosťou Feefo
Worcester
1 year ago
Čo povedal/-a Norma Langard o spoločnosti Red Candy:
Arrived quickky
Red Candy
Red Candy
1 year ago
Thank you for your feedback! We're glad your order arrived quickly.
Recenzie produktov
Dátum zakúpenia: 18/08/2024
3
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Responded to my email quickly good service
Red Candy
Red Candy
1 year ago
Thank you for your feedback! We're glad we responded quickly and provided good service.
Recenzie produktov
Dátum zakúpenia: 31/08/2024
0
Sprístupniť
SP
Stephen Parish
Overená spoločnosťou Feefo
York
1 year ago
Čo povedal/-a Stephen Parish o spoločnosti Red Candy:
Disappointed that the item I wanted to buy was constantly on pre-order (3 months). Chose alternative product due to time constraint of wife not being able to change birthday to suit suppliers. Order...
Prečítať viac
Red Candy
Red Candy
1 year ago
We understand your disappointment regarding the pre-order delays for your original item, and we sincerely apologize for the inconvenience this caused. We're glad you found an alternative and that it was delivered quickly. We appreciate your understanding and your business.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.