I was disappointed that on the brochure it said 'no single room supplement Apr-Oct' on the holiday code 14100 and I was charged a supplement. I only hope it will not be a single room with a single...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thanks for your message and sorry for the confusion. Just to clarify though, the supplement you mention isn't a single room supplement. The advertised holiday is based on flights from Gatwick, with flights available from other UK regional airports. It's your flight from Manchester which has attracted the supplement, and booked relatively close to departure, the cost of this was higher than the lowest advertised supplements which started at £40. I hope this helps, if you have any further queries, please get back to us. We hope you have a great holiday!
Angus Russell
Planning Manager
Thank you for your feedback. We hope you will only experience memorable and enjoyable times with us always.
Kind regards
Darren Fields
Sales Development Manager
Thank you for you valued feedback. All of our Holiday Consultants provide an extremely professional and friendly service to our clients. I am delighted that Bill was so helpful to you. We hope you will continue to always receive such helpful and friendly services from us always.
Kind regards
Darren
Darren Fields
Sales Development Manager
I felt the girl on the phone could have been friendlier.
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your valued feedback. I am sorry to learn that you did not feel the young lady you spoke to on the phone to be as friendly as you would have hoped for. I will certainly look into this on your behalf as it is most unusual for such a circumstance like this to occur. We only want our clients to receive the very best customer service experiences from us so please do accept our apologies for feeling less valued. Wishing you only memorable and enjoyable experiences with us always.
Kind regards
Darren Fields
Sales Development Manager
Phone staff have been charming, knowledgeable, and quick. I have been kept informed of all developments and costs and impressed by the computer systems so far.
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your valued feedback. We are delighted to hear that you have experienced an excellent, friendly and professional service to date. We really do try to always keep all of our clients happy and do whatever we can to ensure they only experience memorable and enjoyable times with us.
Kind regards
Darren Fields
Sales Development Manager
Good telephone service, but confirmation was sent by post - I'd asked for it by email, and was told I'd get both. I live abroad and really don't like it when holiday companies use snail mail.
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your valued feedback. We really do value each and everyone's feedback and I will look in to this on your behalf. Wishing you only enjoyable and memorable experiences with us always.
Kind regards
Darren
Darren Fields
Sales Development Manager
No problems. Plenty of advice given and questions answered knowledgably.
The holiday I booked is costing nearly £5,000 so I would expect good service
though !!
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your valued feedback. We are delighted to hear that you have so far received professional support from us. We always strive to provide the very best customer service to all of our clients, regardless of cost, as it is so important that everyone's needs and requirements can be met. We wish you only memorable and enjoyable holidays with us always.
Kind regards
Darren Fields
Sales Development Manager
Delighted to hear that you have experienced a professional and friendly service from us to date. We wish you only memorable and enjoyable holidays with us always.
Kind regards
Darren Fields
Sales Development Manager
Thank you for your kind words of support. We always do all we can to provide the very best customer service experience for all of our clients. Receiving such feedback is always so appreciated.
Kind regards
Darren Fields
Sales Development Manager
Had a problem with the web page, kept on putting me back to the start.
I did not know I had booked until I saw the E Mail.
It may have been my fault, but ......
A friend of mine also booked the same...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thanks for your feedback. We're not sure what happened in the online booking process, however our IT Manager has been made aware of an occasional issue relating to the 'successful booking' message being clearly displayed on the final screen. We're sorry for your momentary confusion at end of our online booking process. We hope you enjoy your forthcoming holiday with us to Italy.
Angus Russell
Planning Manager
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.