Although we rate the holiday as good overall there were some drawbacks during our trip to Oporto.
* A long and arduous transfer to Lisbon from Oporto left us very stressed. The bus was a local...
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Dôveryhodný zákazník
11 years ago
Usually holidays are good overall it is a pity this one was let down by insufficient attention to requirements of the quality of the holiday as advertised.
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thanks for your feedback, and we're pleased to note that overall you enjoyed your holiday. Our Product Manager has now been able to look into your queries and we have now been assured by our local transfer company that this issues you have raised will not be repeated for future holidays. Regarding your concerns about the hotel in Lisbon, although the public rooms are of a high standard, we recognise that the bedrooms are not quite as plush. However following your comments we will be revisiting this hotel in the near future to review the standards. If you'd like to be reassured as to the arrangements for any future holidays, we'd be glad to talk to you - feel free to get in touch.
Angus Russell
Planning Manager
Recenzie produktov
Dátum zakúpenia: 27/04/2015
0
Sprístupniť
Dôveryhodný zákazník
11 years ago
All went very smoothly
Recenzie produktov
Dátum zakúpenia: 11/05/2015
0
Sprístupniť
Dôveryhodný zákazník
11 years ago
Perfect organisation, staff always ready to answer questions, not one single problem encountered !
Recenzie produktov
Dátum zakúpenia: 09/05/2015
0
Sprístupniť
Dôveryhodný zákazník
11 years ago
Very helpful service when I was booking. Well organised holiday.
Previous booked holiday cancelled but had to phone to find out as 'bad news' had to be conveyed person to person. Felt I was put under pressure to book new holiday. Received further phone call and...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
We are so sorry that you had experienced difficulties with booking your recent holiday with Ramblers Worldwide Holidays. Please rest assure that it is certainly not our policy to ever pressure anyone in to booking a new holiday with us and in fact, we only try our very best to find alternative solutions in such rare situations. We wish you only happy and memorable experiences with us always and once again we apologise for any inconvenience you had been caused.
Kind regards
Darren Fields
Sales Development Manager
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.