This was not a good holiday in some respects . The walks needed to be more coastal. The May holiday should have been cancelled as there were only 6 of us on this holiday. The group of guests were...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
We're sorry that you didn't enjoy your most recent holiday as much as you'd hoped and that you hadn't been feeling too well just before the holiday. We recognise your preference for largely coastal walking, but we do feel that the range of walks included does give a good feel for the island.
You're right about the small group size, however although this holiday operated as a loss to us, we felt that with six clients, four of whom were solo travellers, this would still be good holiday and that it would have been a shame to disappoint those looking forward to their break by cancelling it.
We're surprised at your comments about Ventnor appearing run down as we've had several staff members and leaders visit over the last year. Although certainly bigger than Yarmouth, we chose Ventnor as our base for these holidays due to its pleasant atmosphere and having the attractions of a small coastal town, as well as good immediate access to varied walks and good transport links.
We'd be glad to chat to you about the arrangements for any future holiday you may be considering to reassure you prior to booking.
Angus Russell
Planning Manager
Very good service. Helpful friendly staff. Only glitch, is that people paying separately need separate information and this was put right and needs to be common practice.
We had a very good holiday but were aware of the fact that the C group had a few disappointing experiences..This may be due to the way things were organised by Ramblers.
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thanks for your feedback and for letting us know you enjoyed your holiday to Sicily. Your leader Karen has both many years of experience as a tour leader as well as being an Italian specialist; there are always going to be comparisons when we have two parallel groups operating with different leaders from the same base (and we're aware groups often become very supportive or their group and tour leader). The difference in this case was amplified as the C grade leader was stepping up to the plate and replacing a colleague who had had to pull out at the last moment.
Angus Russell
Planning Manager
Would have preferred to start with the busy city of Palermo for just 2 days and ended with the nice pool hotel for three nights we started at. Palermo needs to be taken at the beginning when fresh...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thanks for your feedback and we're glad you enjoyed the sights of Sicily despite the heat! Over the years we've taken the advice of previous leaders and clients and tried a few variations of this popular holiday to make the best use of our time on the island.
The current itinerary provides a nice circuit and removes the need for a long transfer before taking the return flight home; the third night here allows for a second full day of sightseeing in and around this great Sicilian city. We have also been getting favourable reports of the meals service too in Palermo, however we'll keep a we will keep a close eye on the restaurant service. Moving on to Syracuse, we just have one meal on arrival at the hotel here rather than having to rush out to a local restaurant after the transfer.
If you have any queries about a future holiday, please don't hesitate to give us a call.
Angus Russell
Planning Manager
Recenzie produktov
Dátum zakúpenia: 15/05/2015
0
Sprístupniť
Dôveryhodný zákazník
11 years ago
OK apart from the room sharing where travellers can dodge the single suppliment.
I had a good time and what made it good was the leader Karen, her knowledge of the area was second to none and it put me at ease as she helped us when ordering with her fluent Italian.
Recenzie produktov
Dátum zakúpenia: 15/05/2015
0
Sprístupniť
Dôveryhodný zákazník
11 years ago
Very efficient service and pleasant staff to deal with over the phone
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.