Very professional, well informed young man explained booking and all aspects of the holiday.
Quick and easy system.
Clear on line description of holidays.
The actual booking was relatively simple, if a bit slow.responding. But after putting my card details in for payment I got a screen saying there was a problem with my booking and if I kept geting...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
We're sorry that our online booking process caused you a little concern, particularly so late at night. Our Accounts and IT departments have both had a look at your booking record and booking process. It appears that the glitch relates to the electronic process passing through your card issuer's security check. However your online booking does seem to have gone through without problem.
If you have any further concerns please don't hesitate to call us and speak to our accounts team for more information and reassurance.
We hope you are now looking forward to your holiday in Cornwall this Autumn.
Angus Russell
Planning Manager
Dátum zakúpenia: 13/06/2015
0
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Dôveryhodný zákazník
11 years ago
Simple to arrange on line, slight hiccough re confirmation email but all sorted via phone
Did not receive enough info. before the holiday e.g. about the walks.
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thanks for your feedback here and on your post-holiday questionnaire. We're glad you enjoyed your holiday but are sorry you didn't get quite as much background information from our tour leader as you had hoped.
We have recently begun to progressively incorporate a lot of local information relating to local information and curiosities into the walks guidance notes provided to our tour leaders and this should start to benefit our tour leaders and their groups fairly soon.
All our leaders do receive both written advice and guidance for all holidays they lead as well the the opportunity to discuss the tour with a leader who has blazed the trail before them.
Angus Russell
Planning Manager
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.