Recenzie na Quality Bearings Online

Hello Jon, Thank you for leaving us your feedback. I'm very sorry to hear about this delay and I've been speaking to our team about it to find out what has happened. We have a record of an email exchange between you and a member of our team advising a lead time of approximately 3 weeks, but you mentioned a phone call where you were told 3-5 days. I do apologize for the lead time being misrepresented or miscommunicated to you on the phone. Via email, it looks like the 3 week lead time was correct at that time, but when we experienced a delay from the manufacturer you should have been informed and it's clear now that this didn't happen. Please accept my apologies on behalf of the whole team here. This is not our usual standard of communication or customer service, two areas of our service on which we usually pride ourselves. The good news is that you order has been dispatched and should be delivered in the next couple of days. In the meantime, as an apology and gesture of goodwill, I'd like to offer you a 15% discount off your next order with us. I will send you an email directly within the next 30 minutes with your discount coupon code and a tracking update on your order. Thank you again for taking the time to leave us thoughts and once again, please accept my apologies for the delays you have experienced. If you'd like to speak to us further please feel free to reply to my email or contact us at customerservice@qualitybearingsonline.com. Meghan Customer Service at Quality Bearings Online

Wow... thank you so much, Jed! Your feedback has left big smiles on a lot of faces here at QBOL! It really is wonderful to hear about your experience with us, especially when it was so positive. Firstly, our website is something we're incredibly proud of and are constantly making improvements to. Your high praise is amazing and the Digital Team are so pleased to hear it. If you have any ideas for changes, updates, or improvements we could make, they'd love to hear them! And our International Shipping. DHL are a great partner to us and we've been working with them to improve our international lead times for years now. I'm so glad you got to experience the speedy service they help us to provide to our customers all over the world every day! We appreciate and take onboard all the comments we receive, but ones like this always stand out and mean so much to our team. Thanks again for your wonderful feedback and 5 star review, Jed. Meghan Customer Service at Quality Bearings Online

Thank you for the 5 Stars, Lawson! Hope to see you back again soon. Meghan Customer Service at Quality Bearings Online

Thanks so much, Harry! It's so great to hear we had the correct part in stock and could deliver it to you so quickly. We love celebrating our 10th Anniversary with feedback like yours! We'll look forward to seeing you back again next time, Meghan Customer Service at Quality Bearings Online

Thank you for taking the time to leave us a review! We'd look forward to seeing you back again soon! Olivia Customer Service at Quality Bearings Online

Thank you for the 5 Star review! Olivia Customer Service at Quality Bearings Online

Thanks for taking the time to leave us a review, Jason! We're so glad you were happy with our service and your order. We look forward to seeing you again on future orders! Olivia Customer Service at Quality Bearings Online

Thank you for the 5 Star review, Darin! Olivia Customer Service at Quality Bearings Online

Thank you Nicolas! Our speedy overseas delivery is something we work hard to maintain and take great pride in. We look forward to seeing you again soon. Olivia Customer Service at Quality Bearings Online

Thank you for taking the time to leave a review, Mel. I'm so pleased you were able to find the Paste you needed. Olivia Customer Service at Quality Bearings Online