Recenzie na PPL PRS

Hi, Thank you for taking the time to leave us feedback. TheMusicLicence is set up to be an automatic renewal contract, in some cases, we do attempt to contact our customers before the invoice is issued, which is what happened in your case. We contact our customers prior to their renewal to ensure that any amendments are made before the start of the licence period to ensure the invoice is reflective of the current usage. In this case, I do apologise you are not satisfied with this service and we have ensured we will feedback internally. I hope this helps however if you have any further questions please do contact us.

Hi , Thank you for taking the time to leave a review, following your recent experience with us. I do apologise that you have not had a positive experience with us when renewing your licence. We would like to take the opportunity to investigate some of the points raised within your review for future business improvements and training opportunities, a case has been raised with the Customer Experience Team and they will be in contact within 7 working days.

Hi Nigel, Thank you for leaving a review following your coorespondance with PPLPRS Ltd. I appreicate we have contacted you this year in regards to an event that took place within a previous licence period however we ensure licence fees are collected from UK businesses and organisations on behalf of our parent companies, PPL and PRS for Music. These are then distributed back to the artists whose music businesses all across the UK enjoy, in some cases this takes place after the event has been held in the business. I understand that you are currently in contact with one of our Client Service Advisers however if there is anything further we can do to help please do reach out either through this platform or by contacting us on 0800 0720 808.

Hi Leanne, Thank you for taking the time to leave us feedback. Your feedback is essential to our improvement process. While we’re sorry to hear about your negative experience, we’re thankful you shared it with us. We will ensure this is investigated internally and any training is conducted to ensure this does not happen again.

Hi, Thank you for sharing your experience with us! Your positive feedback is a huge encouragement to our team we’d love to hear more about your experience and any recommendations you might have when setting up the licence. We hope you continue to experience the benefits of listening to music in your business and thank you for supporting the future of music.

Hi, Thank you for sharing your experience with us! We are pleased to hear you had a positive experience when setting up the licence with us, we have passed on your comments to the agent who helped you. We hope you continue to enjoy listening to music in your business and thank you for supporting the future of music.

Hi James, Thank you for taking the time to leave us feedback. We are pleased to hear you had a positive experience when discussing your account with our Client Services Team, we have passed on your comments to the agents who helped you. Regarding the contact following the invoice being issued, I do sincerely apologise for this and have ensured a business case has been raised for this to be reviewed internally to ensure this does not happen again.

Hi Dean, Thank you for sharing your experience with us. We collect licence fees from UK businesses and organisations on behalf of our parent companies, PPL and PRS for Music. These are then distributed back to the artists whose music businesses all across the UK enjoy. The fee for TheMusicLicence is based upon tariffs which are set separately by both PRS for Music and PPL. These tariffs are set to ensure that the cost is fair to both the music creators and our customers. We do attempt to contact businesses across the UK to ensure the relevant licences are in place however if you are aware of any businesses that may not have The Music Licence then you can report these on https://pplprs.co.uk/report-a-premises/ If you have any further questions please do not hesitate to contact our Client Services Team on 0800 0720 808

Hi, Thank you for sharing your experience with us! We are happy to hear that you had a positive experience when updating your contact details with us. We hope you continue to experience the benefits of listening to music in your business and thank you for supporting the future of music.