I got spammed with lots of questionaires about the service, I didn't agree or sign up to anything to do with this but their automation seems to think that spamming my email account will somehow...
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PolicyBee
PolicyBee
1 year ago
Hello Ross,
Our customer satisfaction surveys are sent out on our behalf by an independent operator. So we’ve done some investigating, and the problem is at their end, as normally you’d only receive one request for feedback. And there’s certainly no obligation to reply – it’s purely voluntary. Sorry this has happened and we’ll be working with our provider to make sure it doesn’t happen again. In the meantime, rest assured we never overload our customers with unnecessary emails as we dislike spam as much as you do!
Kind regards, Zoe Darrah, Head of Communications & Partnerships
Very professional service from receiving an initial quote to having a telephone conversation with a Policy Bee employee to check on a query. Employee was very polite, pleasant and helpful and...
I was able to actually buy an insurance right away on their website, instead of receiving "please call us ..." at the end of the questionnaires that happened with 2-3 other providers I'd tried before...
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Dátum zakúpenia: 08/10/2024
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Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Staff with good subject knowledge and one that found us the best price for us.
I wasn’t pressured, they held the quote for me and were extremely helpful when I contacted them for more information. The online process was easy.
It was the best quote I found by far!
Independent broker making small business insurance quick, easy, and clear-cut to buy – online or by phone. No jargon, no call centres. Just friendly experts and smart digital tools.
It’s easy insurance that keeps small business buzzing, with advice and support you can rely on.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Independent broker making small business insurance quick, easy, and clear-cut to buy – online or by phone. No jargon, no call centres. Just friendly experts and smart digital tools.
It’s easy insurance that keeps small business buzzing, with advice and support you can rely on.