Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

Recenzie Petcover Australia

Zobrazujú sa všetky recenzie v počte 2,303

Dôveryhodný zákazník

Overená spoločnosťou Feefo

10 years ago

Really wasn't bothered whether they got my business or not. Not forthcoming with any information - I had to probe to ask

Not bothered whether they had my business or not. Not forthcoming with any information.

Petplan Australia

Petcover Australia

10 years ago

Thanks for the honest feedback about your experience with us. I've passed this directly onto the relevant department, which will help us improve our customer service in the future.

Dátum zakúpenia: 09/02/2016

Narelle

Overená spoločnosťou Feefo

10 years ago

Čo povedal/-a Narelle o spoločnosti Petcover Australia:

Great service and important to protect our fur family.

Used pet plan to purchase new policy for my kitten. They were very interested in new pet, aware of my previous policies and even spent some extra time chatting about the kitten and where he was up...

Prečítať viac

Dátum zakúpenia: 29/01/2016

Janelle

Overená spoločnosťou Feefo

Newry

10 years ago

Čo povedal/-a Janelle o spoločnosti Petcover Australia:

Very helpful

Good and clear service.

Dátum zakúpenia: 18/01/2016

Dôveryhodný zákazník

Overená spoločnosťou Feefo

10 years ago

Found experience very easy,people informative and helpfull.

Dátum zakúpenia: 04/01/2016

Ross

Overená spoločnosťou Feefo

Springwood

10 years ago

Čo povedal/-a Ross o spoločnosti Petcover Australia:

It is the best plan for our dog .It did take about 4 weeks to get back to us to let us know that our policy was accepted .We had another dog insured with pet plan before and we had no problems with...

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Dátum zakúpenia: 15/02/2016

Sam

Overená spoločnosťou Feefo

Elsternwick

10 years ago

Čo povedal/-a Sam o spoločnosti Petcover Australia:

Prompt and did what they said they would

After lodging my insurance claim, I received a letter stating that they would review my claim, and either post me a cheque if successful, or let me know if not. They were prompt, both with the letter...

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Dátum zakúpenia: 26/01/2016

Dôveryhodný zákazník

Overená spoločnosťou Feefo

10 years ago

The first person I spoke with to get a quote was very helpful. the girl when I purchased the insurance was not as good at all with her manner. There was a difference in what the quote stated and...

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Petplan Australia

Petcover Australia

10 years ago

Thanks for the honest feedback about your experience with us. I've passed this directly onto the relevant department, which will help us improve our customer service in the future.

Dátum zakúpenia: 16/02/2016

Heidi

Overená spoločnosťou Feefo

Sydney

10 years ago

Čo povedal/-a Heidi o spoločnosti Petcover Australia:

Easy online purchase

I found the online purchasing easy.

Dátum zakúpenia: 12/02/2016

Shannyn

Overená spoločnosťou Feefo

10 years ago

Čo povedal/-a Shannyn o spoločnosti Petcover Australia:

Heard good things but so far not great with their communication

I find there communication with their clients extremely lacking. They overcharged me on my quoted policy and when I called them to sort it out a week ago I was told they would look into it. I heard...

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Petplan Australia

Petcover Australia

10 years ago

Thanks for the honest feedback. As it sounds like this hasn't been resolved yet, we've passed this onto our accounts team to investigate.

Dátum zakúpenia: 13/02/2016

Dôveryhodný zákazník

Overená spoločnosťou Feefo

10 years ago

What new policy plan??? I signed up in January - has something changed? I only sent ''poor'' so this could be submitted

Petplan Australia

Petcover Australia

10 years ago

Hi Michele. Thanks for the reply. We wanted a chance for any recent new Petplan clients to rate our service. Anybody that signed up in January has the opportunity to leave feedback about their experience with Petplan so far.

Dátum zakúpenia: 19/01/2016

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Feefo Trusted Service Awards

Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.

Čo sú to ocenenia Trusted Service Awards

Prečo veriť recenziám Feefo?

Zistite viac o spoločnosti Feefo

Recenzie na Petcover Australia

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?