Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

Recenzie Petcover Australia

Zobrazujú sa všetky recenzie v počte 2,293

Stacey

Overená spoločnosťou Feefo

Medowie NSW 2318

10 years ago

Čo povedal/-a Stacey o spoločnosti Petcover Australia:

Yes I would recommend Petplan it was quick and easy to get a quote and setup plan for our horse

Petplan Australia

Petcover Australia

10 years ago

Hi Stacey

Thank you for your kind feedback!
All the best!

The Petplan Team

Dátum zakúpenia: 03/05/2016

Alison

Overená spoločnosťou Feefo

Melbourne

10 years ago

Čo povedal/-a Alison o spoločnosti Petcover Australia:

Good, but could have been better

the consultant was easily able to convert a quote, but they didn't really outline how the cover works, I had to read the PDS. I would have liked a little bit more information so I fully understood as...

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Petplan Australia

Petcover Australia

10 years ago

Hi Alison

Thank you for your feedback, I will pass this onto the Customer Service Department!

If you would like us to give you a call to clarify or explain any of your cover options, please let us know and ill arrange it.

Kind Regards

The Petplan Team

Dátum zakúpenia: 05/05/2016

Aileen

Overená spoločnosťou Feefo

Sydney, Australia

10 years ago

Čo povedal/-a Aileen o spoločnosti Petcover Australia:

Staff were very friendly and efficient on the phone but expected a more personal service for a returning customer.

I had one cat (Buddy) on my policy and I rang to add a second cat (Dax) that I got recently. It was very quick and easy to add a second animal. Because I used PetPlan as my pet insurance again I was...

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Petplan Australia

Petcover Australia

10 years ago

Hi Aileen

Thank you for your feedback. In regards to your email we have looked into this for you and it seems it was a computer glitch that sent you the incorrect email, but we have amended that for you.

Kind Regards

The Petplan Team

Dátum zakúpenia: 05/05/2016

Sharon

Overená spoločnosťou Feefo

10 years ago

Čo povedal/-a Sharon o spoločnosti Petcover Australia:

There should be more that we can claim for. It is quite expensive

Petplan Australia

Petcover Australia

10 years ago

Hi Sharon

I will pass on this feedback onto the Claims Department :)
Please feel free to email claims@petplan.com.au for any future enquiries regarding our claims process.

Kind Regards

The Petplan Team

Dátum zakúpenia: 03/05/2016

Dôveryhodný zákazník

Overená spoločnosťou Feefo

10 years ago

Very good customer service. Extremely helpful in following up enquiry

Petplan Australia

Petcover Australia

10 years ago

Hi Kym

Thank you very much for your awesome feedback!

Kind Regards

The Petplan Team

Dátum zakúpenia: 28/04/2016

Peta

Overená spoločnosťou Feefo

Langwarrin

10 years ago

Čo povedal/-a Peta o spoločnosti Petcover Australia:

Insurance for inquisitive, naughty, gorgeous, beautiful little LabradorArchie

The service we received was great. All our questions were answered to the type of insurance we perhaps needed. With a young Labrador and what they are like, it is peace of mind that we are covered...

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Petplan Australia

Petcover Australia

10 years ago

Hi Peta & Richard

Thank you very much for your kind feedback!
We wish you and Archie all the best.

Kind Regards

The Petplan Team

Dátum zakúpenia: 29/04/2016

Alison

Overená spoločnosťou Feefo

Geelong

10 years ago

Čo povedal/-a Alison o spoločnosti Petcover Australia:

Friendly Staff

I found the experience to be hassle free. The customer service representative was very polite and helpful.

Dátum zakúpenia: 25/04/2016

Kristy

Overená spoločnosťou Feefo

Perth

10 years ago

Čo povedal/-a Kristy o spoločnosti Petcover Australia:

Really prompt. I do suggest that there should be an ability to lodge online.

Dátum zakúpenia: 30/04/2016

Sally-Anne

Overená spoločnosťou Feefo

10 years ago

Čo povedal/-a Sally-Anne o spoločnosti Petcover Australia:

Great service and good explanation of various plans available.

Great service. The only aspect that could have been improved was that I was told I had to follow up all vets used, to get the dog's medical history, but on phoning the vet, was told that Pet Plan...

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Dátum zakúpenia: 30/04/2016

Robyn

Overená spoločnosťou Feefo

Mansfield

10 years ago

Čo povedal/-a Robyn o spoločnosti Petcover Australia:

Affordable and tailored to my needs. Recommended.

Easy online application with an affordable insurance product tailored to my needs giving me peace of mind for my precious young horse as he grows. With more young stock on the way, I would definitely...

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Dátum zakúpenia: 30/04/2016

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Feefo Trusted Service Awards

Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.

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Recenzie na Petcover Australia

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?