Ako sa zbierajú recenzie na Feefo?

V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.

Kto môže zanechať recenziu na Feefo?

Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.

Ako overujeme recenzie?

Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.

Ako sa vysporiadať s falošnými recenziami?

Spoločnosť Feefo zabraňuje ľuďom zanechávať falošné recenzie, pretože k poskytovaniu spätnej väzby pozývame len overených kupujúcich.

Ornamental Trees Ltd Recenzie | Recenzie zákazníckeho servisu na {{merchantUrl}} | Feefo

Zobrazujú sa všetky recenzie v počte 9,991

Simon Wilson

Overená spoločnosťou Feefo

9 months ago

Čo povedal/-a Simon Wilson o spoločnosti Ornamental Trees Ltd:

Good service as usual

Recenzie produktov

Dátum zakúpenia: 22/08/2024

Simon Wilson

Overená spoločnosťou Feefo

9 months ago

Čo povedal/-a Simon Wilson o spoločnosti Ornamental Trees Ltd:

Good service as usual

Recenzie produktov

Dátum zakúpenia: 16/01/2025

Jennifer Marsh

Overená spoločnosťou Feefo

10 months ago

Čo povedal/-a Jennifer Marsh o spoločnosti Ornamental Trees Ltd:

Disappointing

I originally gave good feedback for this company since my last contact and their response, I have changed my mind

Recenzie produktov

Dátum zakúpenia: 16/01/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

11 months ago

Dead tree and no reply to my emails

Really bad service. Waited about 3 months for my tree to be delivered. It died after 3 months. No reply to my emails requesting a replacement

Recenzie produktov

Dátum zakúpenia: 16/01/2025

Clinton Basford

Overená spoločnosťou Feefo

Horsham

11 months ago

Čo povedal/-a Clinton Basford o spoločnosti Ornamental Trees Ltd:

Poor service.

I'm absolutely speechless, appalled

Recenzie produktov

Dátum zakúpenia: 25/04/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

12 months ago

Avoid - no follow-up even when promised

Really awful service and no follow up. The company left a reply to my original review with seemingly an effort to help. But after I got in touch they have not replied. Their response on the review...

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Recenzie produktov

Customer Services

Ornamental Trees Ltd

12 months ago

Hi there, thank you for your feedback. We’re truly sorry to hear about your experience. This is absolutely not the standard of service we aim to provide, and we sincerely apologise for the disappointment and frustration caused. Your feedback has been passed on to the relevant team, and we are working hard to put this right for you. Please do reach out to us directly at sales@ornamental-trees.co.uk or give us a call—someone from our team will be in touch to advise on the next steps and help resolve this issue as quickly as possible. Thank you for bringing this to our attention. We truly value your feedback and are committed to improving our service. Kind regards, Customer Services.

Dôveryhodný zákazník

11 months ago

They team have not been in touch. Their message here is just to make it look like they care to other customers but the reality is they don't.

Customer Services

Ornamental Trees Ltd

12 months ago

We’re very sorry to hear you were disappointed with your tree. Please be assured that every tree we send out is thoroughly checked and we never knowingly dispatch unhealthy plants. We want all of our customers to be 100% satisfied with their order. That said, we completely understand your concerns and apologise for the frustration caused. We’re currently experiencing a very busy period, but we are working hard to resolve this as soon as possible. In the meantime, please do get in touch with us at sales@ornamental-trees.co.uk so we can look into this further for you.

Dôveryhodný zákazník

11 months ago

I have been in touch but the team have not bothered to reply the message from them is just marketing

Dátum zakúpenia: 09/04/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

12 months ago

Disappointing Experience

I was excited to purchase an Osakazuki tree from Ornamental Trees, expecting quality and reliable customer support. Unfortunately, my experience has been deeply disappointing. The tree I received...

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Recenzie produktov

Dátum zakúpenia: 16/01/2025

Hiro Miyamoto

Overená spoločnosťou Feefo

Cambridgeshire

1 year ago

Čo povedal/-a Hiro Miyamoto o spoločnosti Ornamental Trees Ltd:

Wrong plant and bad customer service

Service currently non existent. No one replies to emails or picks up the phone. There is no way of getting through to them. The automated phone answer is that they are going through a busy time. ...

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Recenzie produktov

Dátum zakúpenia: 05/04/2025

Brian Patterson

Overená spoločnosťou Feefo

Durham

1 year ago

Čo povedal/-a Brian Patterson o spoločnosti Ornamental Trees Ltd:

Choisya Sundance shrub

Rubbish service no communication whatsoever did not get what I paid for selling 12L pot but delivered a 10 L pot shrub was very small for the money and could not get to speak to anyone by email or...

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Customer Services

Ornamental Trees Ltd

1 year ago

Hi there, Thank you for your leaving this feedback, we are sorry to hear you are not happy with your experience. Please accept our apologies for the delay in communication, we are now experiencing a high volume of enquiries coming into the business as we are in the midst of our peak season and our customer service team are trying to manage this as best they can. We sincerely apologise for any inconvenience caused by the pot size discrepancy, rest assured we are confident this should not affect the health of the shrub and we hope you will enjoy your product for many years to come. Should you have any further questions going forward please do not hesitate to contact us and we will be more than happy to assist you where possible. Kindest Regards Customer Services

Recenzie produktov

Dátum zakúpenia: 11/04/2025

Dôveryhodný zákazník

Overená spoločnosťou Feefo

1 year ago

AVOID IF YOU MAY NEED TO AMEND YOUR ORDER!!!

I ordered 2 trees separately in spring. First tree arrived & was perfect, then I realised I had insufficient room spare for the second tree ordered on advance purchase. I emailed their sales on 10...

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Customer Services

Ornamental Trees Ltd

1 year ago

Hi there, please accept our apologies for the delay in you receiving your refund, we have investigated this issue and it has become apparent this is stuck at the pending stage on our system. We have released this for refund as a matter of urgency and you should receive your refund today. Again we do apologise for this inconvenience. Kindest Regards Customer Services

Recenzie produktov

Dátum zakúpenia: 27/03/2025

Nedostali ste pozvánku zanechať recenziu?

Feefo Trusted Service Awards

Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.

Čo sú to ocenenia Trusted Service Awards

Súčasť iniciatívy Treefo

Spolupracujeme so spoločnosťou Ecologi na financovaní projektov výsadby stromov výmenou za recenzie, ktoré zhromaždí spoločnosť Ornamental Trees Ltd

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Prečo veriť recenziám Feefo?

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Recenzie na Ornamental Trees Ltd

Stella Cherry TreeĎalšie recenzie tohto produktu (30)Prezrieť internetové stránky o produkteGood tree, good price, got some cherries our first year as well.

RootgrowĎalšie recenzie tohto produktu (1,152)Prezrieť internetové stránky o produkte

Prunus mume 'Omoi-no-mama'Ďalšie recenzie tohto produktu (3)Prezrieť internetové stránky o produkteReasonably vigorous tree, beautiful flowers and great scent. Delivered in good condition and good price.

Avalon Pride Peach TreeĎalšie recenzie tohto produktu (1)Prezrieť internetové stránky o produkteGood tree, sturdy and productive

Cercis canadensis 'Forest Pansy' TreeĎalšie recenzie tohto produktu (8)Prezrieť internetové stránky o produkteSee my review of the other tree I bought - the pictures shown on the website look nothing like the stick I received. Avoid.

Rootgrow - 150gĎalšie recenzie tohto produktu (48)Prezrieť internetové stránky o produkteI am not sure about this product as I used it as per instructions but the tree is dying.

After Plant Tree & Shrub FertiliserĎalšie recenzie tohto produktu (6)Prezrieť internetové stránky o produkteI am not sure about this product as I used it as per instructions but the tree is dying.

Sorbus vilmorinii TreeĎalšie recenzie tohto produktu (2)Prezrieť internetové stránky o produkteOrdered sorbus vilmorinii tree

Ako sa zbierajú recenzie na Feefo?

Kto môže zanechať recenziu na Feefo?

Ako overujeme recenzie?

Ako sa vysporiadať s falošnými recenziami?