Recenzie na Online Pound Store

Hi, Thank you for your feedback. We are sincerely sorry that your items arrived damaged; unfortunately, parcels can occasionally be mishandled during transit despite our best efforts with packaging. As soon as you alerted us, we processed a priority replacement to ensure you received your order in perfect condition. We hope you are happy with the replacement items, and we appreciate your patience while we resolved this for you. Kind regards, OPS

Hi Wenda, Thank you for the feedback on our products. To clarify the delivery timeline: the service selected was specifically DPD Next Working Day. As this order was placed on a Friday before a Bank Holiday weekend, the courier does not count Saturday, Sunday, or the Bank Holiday Monday as working days. The order was dispatched on time and delivered on Tuesday, the very first available working day. While we appreciate that the holiday weekend extended the total wait time, the service was fulfilled exactly as advertised and within the courier's operating schedule. We’re glad you're happy with the items themselves and hope this clears up any misunderstanding. Kind regards, OPS