Recenzie na NICEIC Insurance Services

Thank you for your feedback, I have relayed this back to the IT Department and arranged for an Executive to contact you directly to discuss this further. Should you have any further queries, please do not heistate to get in touch on 0333 015 6629. Kind Regards, Lauren Charlesworth NICEIC and ELECSA Insurance Services

Thank you for your feedback , I apologise for the number of calls you have received over such a short period and I have notified the Manager of the team to allow them to invesitage this internally. Should you have any further queries, or wish to discuss this in more detail, please do not heistate to get in touch on 0333 015 6629. Kind Regards, Lauren Charlesworth NICEIC and ELECSA Insurance Services

Thank you for your response, unfortunately the documents are provided by the insurer and we are unable to change these, however we can explain the levels of cover and should you have any specific queries that we are unable to answer we can refer this to the insurer on your behalf and obtain that information for you. I apologise that this was not done on this occasion, we do want to help customers to make sure they understand the documents as much as possible and I have arranged for an Executive to contact you directly to discuss this, and any other queries you may have, further. Should you wish to contact us in the meantime, please do not heistate to get in touch on 0333 015 6629. Kind Regards, Lauren Charlesworth NICEIC and ELECSA Insurance Services

Thank you for your feedback, I apologise you were not contacted in a timely manner this is certainly not how a customer should be dealt with at renewal stage. I will relay this back to the manager so they can invesitgate this matter internally and prevent it from happening again in the future. Should you have any further queries, please do not heistate to get in touch on 0333 015 6629. Kind Regards, Lauren Charlesworth NICEIC and ELECSA Insurance Services