Excellent - reasonable premium and simple to arrange
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
3 years ago
Good coverage and price.
Competitive price and good standard cover. Website was easy to navigate making the purchase easy. Unable to comment on the actual claims process and experience.
0
Sprístupniť
HN
Hugh Neal
Overená spoločnosťou Feefo
Erith
3 years ago
Čo povedal/-a Hugh Neal o spoločnosti Cycler:
Second to none.
The customer service at NexGen Insurance is second to none. I had some problems getting my insurance policy payment authorised by my bank. Karen at NexGen phoned me and we resolved the problem within...
Prečítať viac
0
Sprístupniť
TG
Tracy Goodall
Overená spoločnosťou Feefo
3 years ago
Čo povedal/-a Tracy Goodall o spoločnosti Cycler:
honest and straightforward
very competitive price and easy online system
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
3 years ago
Very good service and friendly staff on the telephone. Looking after me and my cycles especially when I needed them most recently. Would highly recommend
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
3 years ago
Very pleased with the service I’ve received to date. Seems this business genuinely cares about their customers.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
3 years ago
Just started
So far, so good. Easy to set up and reasonable price.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
3 years ago
Excellent insurance for your bike
Excellent price and product.
0
Sprístupniť
AD
Andy D
Overená spoločnosťou Feefo
3 years ago
Čo povedal/-a Andy D o spoločnosti Cycler:
Watch out for the Excess
Not transparent about the excess cost for their ebike scheme. Most other insurers are at around £100 but Nextgen were £450! This was not clearly explained until you got the policy documents .
Alan
Cycler
3 years ago
Hi Andrew,
Thanks for taking the time to share your feedback.
As we've shared with you via e-mail, the excess details were available within our FAQ's, the policy documentation and the 'inclusions and exclusions' page, however, we agree, they could've been clearer.
As we also shared, we've since launched our new online journey and when you enter the details of a bike, the excess is displayed for that bike immediately. Additionally, our excess levels have now decreased, no longer are they set at 5% of the bike value and set excesses are now in place.
I can see that our team has been in touch and confirmed the cancellation of your policy, from inception and provided a full refund of premium.
Once again, thanks for your feedback. We wish you many happy days of cycling.
Thanks,
Team NextGen
0
Sprístupniť
IG
Ivor G
Overená spoločnosťou Feefo
Lincoln
3 years ago
Nahrané médiá
Zobraziť všetky médiá (1)
Čo povedal/-a Ivor G o spoločnosti Cycler:
Simple and Competitive
Simplicity in obtaining quote and competitiveness compared to others together with user friendly web site.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
