There are SO many obstacles to getting a new loan that it’s ridiculous. We have been using NelNet for two years and only this year did we have this many issues. Also the website won’t display all...
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Adam
Nelnet Bank
12 days ago
Thank you so much for reaching out and sharing your experience.
We truly appreciate customers like you who offer candid feedback—it helps us build better products, and for that, we’re grateful.
One of our core values is to make things beautifully simple, and we’re sorry to hear that we didn’t meet that expectation this time. We’re currently reviewing your application experience in depth to identify how we can improve the process for all our customers moving forward. We sincerely hope you'll give us another chance.
Dôveryhodný zákazník
12 days ago
Thank you. We have used you for two years and had no problem so to have such an issue that stopped us cold for an entire semester is difficult to understand. Nothing has changed with us. We have finally been approved for a loan and hope to continue to use NelNet for our last year of school- if you allow us to!
Nelnet was founded over 40 years ago on one simple idea: to serve our customers and make their educational dreams possible. We created Nelnet Bank to bring that experience to education financing.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Nelnet was founded over 40 years ago on one simple idea: to serve our customers and make their educational dreams possible. We created Nelnet Bank to bring that experience to education financing.