Waiting almost 2 week for delivery, good mattress with that price. Nice bed-frame as well, however we got missing part as the picture shows. Just worry will be broken soon! (Will give 5 stars if...
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Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thank you for posting a review and we are sorry to hear that your experience was not up to standards. We would like the opportunity to investigate your feedback further. We will be in touch via email.
Recenzie produktov
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thank you, your feedback is very important to us!
Nahrané médiá
Zobraziť všetky médiá (1)
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll send you an email to see how we can assist further with this.
0
Sprístupniť
HG
Hayley Grindell
2 years ago
Dátum zakúpenia: 17/10/2022
Čo povedal/-a Hayley Grindell o spoločnosti Mocka New Zealand:
Fast delivery - love my products! Great value for money
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Wow, we were blown away by your positive words, we really appreciate the time you took to write us this review!
0
Sprístupniť
Dôveryhodný zákazník
2 years ago
Dátum zakúpenia: 13/10/2022
Prompt deliver, ideal for what I want.
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thank you for the great review! We’re so happy you loved your experience and thanks heaps for shopping with Mocka!
Recenzie produktov
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thank you for taking the time to give your feedback. We really appreciate it.
0
Sprístupniť
KR
Kerry Ranapiri
2 years ago
Dátum zakúpenia: 11/10/2022
Čo povedal/-a Kerry Ranapiri o spoločnosti Mocka New Zealand:
Fast delivery, good quality product, easy to use website, good sales/prices
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thank you for taking the time to give your feedback. We really appreciate it.
Recenzie produktov
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote.
0
Sprístupniť
MD
Marie Davis
2 years ago
Dátum zakúpenia: 16/10/2022
Čo povedal/-a Marie Davis o spoločnosti Mocka New Zealand:
Service amazing Very prompt delivery
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thank you for the wonderful review and for taking the time to share your feedback with Mocka. Our priority is customer service, and we are ecstatic that we met that mark!
Website easy to navigate, shipping is so quick and items are packed well so there are no damages
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
We would just like to thank you for taking the time to write this review. We love to hear feedback like this.
Recenzie produktov
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
We are thrilled to have you as part of the Mocka family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon.
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thank you for the 5-stars! Hope to see you again soon!
When I received one of my plant stands, it was broken. The lady I spoke to was great, and sent a replacement, but the break should have been picked up before the product was sent.
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thank you for taking the time to write about your experience. We appreciate all customer feedback, as it helps us to improve our processes and deliver a better customer experience.
Recenzie produktov
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out hello@mocka.co.nz with any further comments or suggestions you wish to share.
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thank you for taking the time to write about your experience.
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
As communicated previously, we believe we have taken all reasonable steps to address your concerns. We apologize on behalf of everyone at Mocka.
0
Sprístupniť
LN
Lara Nash
2 years ago
Dátum zakúpenia: 16/10/2022
Čo povedal/-a Lara Nash o spoločnosti Mocka New Zealand:
We are grateful that you took the time out to leave us a review.
Mocka Customer Service NZ
Mocka New Zealand
2 years ago
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to seeing you again.
0
Sprístupniť
JR
Jeffrey Robertson
2 years ago
Dátum zakúpenia: 12/10/2022
Čo povedal/-a Jeffrey Robertson o spoločnosti Mocka New Zealand:
From the start The service was good however once we had a problem with the item we had bought it became a bit difficult.
It's taken a long time to try get the items returned to them which has been a...
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Mocka Customer Service NZ
Mocka New Zealand
2 years ago
We would like the opportunity to investigate your feedback further. Please could you contact us at hello@mocka.co.nz and We’ll work with you to resolve any issues as quickly as possible.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
