.Very quick service. The process was simple and easy instructions to put the chair together. And I love it.Thankyou.Mocka
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for taking the time to write about your experience and thank you for shopping with Mocka!
Dátum zakúpenia: 04/10/2022
0
Sprístupniť
Dôveryhodný zákazník
3 years ago
I emailed them about the damage on the tray but I didn’t get any response at all. I took pictures and sent it. I’m still waiting until now.
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
We can confirm that a customer service team member has responded to your query on the 7/10 at 6:10pm. We would recommend checking your spam/junk folder as often our correspondence can end up in here. We believe we have taken all reasonable steps to address your concerns in this response and we look forward to hearing back from you:)
Dôveryhodný zákazník
3 years ago
I apologize as I reviewed my emails again and saw the response. I have re-done my feedback. Thank you.
Recenzie produktov
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for letting us know about this. Your feedback helps us get better.
Dátum zakúpenia: 02/10/2022
0
Sprístupniť
BA
Brunette Abelen
3 years ago
Čo povedal/-a Brunette Abelen o spoločnosti Mocka New Zealand:
I would recommend since it is a good product. Its just that we rcvd it with a dent on the top corner. It made it a bit hard to assemble. We were thinking of returning it but my baby is gonna come out...
Prečítať viac
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for your feedback! Sorry to hear your experience was less than 5-stars. If you’re open to discussing your experience further, please feel free to reach out to us via email on hello@mocka.co.nz.
Recenzie produktov
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for bringing this to our attention. We’re sorry you had a bad experience.
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for taking the time to write about your experience and thank you for shopping with Mocka
Dátum zakúpenia: 29/09/2022
0
Sprístupniť
Dôveryhodný zákazník
3 years ago
Very fast delivery and exactly what i thought of the priduct. Nice shopping with mocka!
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for taking the time to give your feedback. We really appreciate it.
Recenzie produktov
Dátum zakúpenia: 03/10/2022
0
Sprístupniť
MO
Mariam Omran
3 years ago
Čo povedal/-a Mariam Omran o spoločnosti Mocka New Zealand:
We are happy to hear you had a positive experience at Mocka!
Dátum zakúpenia: 29/09/2022
0
Sprístupniť
Dôveryhodný zákazník
3 years ago
Delivery is terrible.It showed delivered online. But I didn’t received anything and call the delivery company several times to check. They asked me to wait another 2 workings days for the local...
Prečítať viac
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
As communicated previously, we believe we have taken all reasonable steps to address your concerns. As per our website: There are some rural areas that our courier contractors cannot deliver to, if that is the case your goods will be delivered to the nearest town where you can collect them. We appreciate all customer feedback, as it helps us to improve our processes and deliver a better customer experience.
Recenzie produktov
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
As communicated previously, we believe we have taken all reasonable steps to address your concerns. As per our website: There are some rural areas that our courier contractors cannot deliver to, if that is the case your goods will be delivered to the nearest town where you can collect them. We appreciate all customer feedback, as it helps us to improve our processes and deliver a better customer experience.
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
As communicated previously, we believe we have taken all reasonable steps to address your concerns. As per our website: There are some rural areas that our courier contractors cannot deliver to, if that is the case your goods will be delivered to the nearest town where you can collect them. We appreciate all customer feedback, as it helps us to improve our processes and deliver a better customer experience.
Dátum zakúpenia: 02/10/2022
0
Sprístupniť
JH
Jayne Hewetson
3 years ago
Čo povedal/-a Jayne Hewetson o spoločnosti Mocka New Zealand:
Great service.Love the Rattan.Just wish it was a bit higher
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for taking the time to give your feedback. We really appreciate it.
Recenzie produktov
Dátum zakúpenia: 02/10/2022
0
Sprístupniť
BG
Bob Gordon
3 years ago
Čo povedal/-a Bob Gordon o spoločnosti Mocka New Zealand:
Quick delivery. Good product quality. Value for $$$
Mocka Customer Service NZ
Mocka New Zealand
3 years ago
Thank you for taking the time to give your feedback. We really appreciate it.
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Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
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Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
