The service we received both from the tour concierge and the knowledge of the local guides was exceptional.
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Kim Devereux
Luxury Gold
1 year ago
Thank you for travelling with us and for taking the time to share your thoughtful feedback. We are so pleased to hear that you had a wonderful trip and that you found the Travel Concierge to be terrific. It is lovely to know that her knowledge, attentiveness and care for the group helped make your journey so memorable.
We are delighted that you enjoyed the selection of destinations and hotels overall, and that you particularly appreciated your stay at the Excelsior in Rapallo. We understand that changes to the itinerary can be disappointing, and we are glad that the Travel Concierge able to make the best of the situation and ensure you still had a wonderful experience.
We appreciate your comments regarding the accommodation in Florence and the balance of time spent in certain locations. Your suggestions about extending the stay in Rapallo and adjusting the schedule will be shared with our product team for future consideration.
Thank you again for your kind words and constructive feedback. We are so pleased that you had a memorable holiday, and we hope to welcome you on another journey with us soon.
Our tour guide *Personal information removed by Feefo* was beyond excellent, very thoughtful, knowledgeable and experienced.
Her attention to detail was second to none she made us feel welcome and...
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Kim Devereux
Luxury Gold
1 year ago
We are so pleased to hear you enjoyed your Ultimate Italy experience. It sounds like you had a wonderful time exploring the culture, history, and cuisine. We are also delighted that you found the itinerary well-planned with the right balance of activities and downtime. Thank you for being our guest.
Dátum zakúpenia: 14/09/2025
0
Sprístupniť
CD
Carolyn Dynia
Overená spoločnosťou Feefo
USA
1 year ago
Čo povedal/-a Carolyn Dynia o spoločnosti Luxury Gold:
Travel concierge was very accommodating. She was passionate about Spain and Portugal and her knowledge was endless. You could tell she enjoyed sharing that information with the group.
The hotels...
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Kim Devereux
Luxury Gold
1 year ago
That's wonderful to hear you had such a fantastic experience on the Spain and Portugal in Style tour. We are so pleased you appreciated the itinerary and the beautiful locations. It's great that you found the stops frequent and comfortable. We are thrilled to know that the on The Road Team enhanced your trip. Thank you for choosing Luxury Gold.
Dátum zakúpenia: 12/09/2025
0
Sprístupniť
DK
David Klein
Overená spoločnosťou Feefo
USA
1 year ago
Čo povedal/-a David Klein o spoločnosti Luxury Gold:
FThe first part of the survey was comprehensive and included service.
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Kim Devereux
Luxury Gold
1 year ago
Thank you for travelling with us and for taking the time to share such thoughtful feedback. We are delighted to hear that you enjoyed the itinerary and found the food and wine to be spectacular. It is wonderful to know that your first coach tour experience met your expectations.
We are especially pleased to hear your kind words about the Travel Concierge. It sounds like she went above and beyond to ensure that everyone had the best possible experience. Her dedication, warmth and enthusiasm truly reflect the spirit of our team, and your praise will certainly be shared with her and her manager.
We appreciate your feedback regarding meal choices and the suggestion to collect information on guests’ food preferences in addition to dietary restrictions. This is a very helpful idea, and we will share it with our operations team for future consideration.
Thank you also for your comments on the wine tasting experience. We’re glad you enjoyed learning about the winemaking process and will review how we might enhance the experience by providing more detailed information on the wines themselves.
We are so pleased that you had such an enjoyable and memorable trip, and we hope to have the pleasure of welcoming you on another journey in the future.
Dátum zakúpenia: 14/09/2025
0
Sprístupniť
EC
Edward Chan
Overená spoločnosťou Feefo
USA
1 year ago
Čo povedal/-a Edward Chan o spoločnosti Luxury Gold:
*Personal information removed by Feefo* was fantastic. We had no hiccups during the trip but I am sure there were, as it is impossible not to have one on a 14 day trip - meaning, she dealt with any...
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Kim Devereux
Luxury Gold
1 year ago
Thank you for your wonderful feedback. It's fantastic to hear that you had a positive experience. We are so pleased that the Travel Concierge provided such excellent service in organising, communicating, and guiding you. We are also glad you enjoyed the fast-paced itinerary and the great hotels. Thank you for travelling with Luxury Gold.
Dátum zakúpenia: 14/09/2025
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Recenzie produktov
Kim Devereux
Luxury Gold
1 year ago
Thank you for travelling with us and for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed your time with your Travel Concierge, and we will be sure to share your kind words with them.
We are, however, very sorry to learn that several aspects of your journey did not meet your expectations. We understand your disappointment regarding the number of stops and the limited time at certain destinations. Your suggestion to allow more time in selected locations and to plan visits when local attractions are open is much appreciated, and we will share this with our planning team for consideration in future itineraries.
We also regret that your experience with the airport transfers and the included dining did not reflect the level of service we aim to provide. Please accept our apologies for the unprofessional behaviour of the pick-up driver and for the disappointment with the Michelin restaurant and winery visit. Your comments will be reviewed with our local partners to ensure that our guests receive the quality and service they deserve.
Thank you as well for your feedback regarding meal inclusions. We understand that having more dinners included, particularly at the hotels, can make the experience more convenient and enjoyable, and we will take this into account when reviewing future tour arrangements.
We truly appreciate your honesty and the time you’ve taken to share your thoughts. Your insights help us continue improving our itineraries and guest experience. We hope that, despite these challenges, there were still memorable moments during your journey, and we would be delighted to welcome you on another tour in the future.
Our trip to Italy was great! Our travel guide and driver were fantastic. Having a local guide is crucial to getting the most out of our experience. Great itinerary - overall an amazing trip
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Kim Devereux
Luxury Gold
1 year ago
That's wonderful to hear! We're thrilled that you and your husband had such a fantastic time in Italy and that you were able to see all the cities you hoped to. It's fantastic to know you enjoyed your trip with Luxury Gold.
Dátum zakúpenia: 14/09/2025
0
Sprístupniť
BH
Barbara Hauge
Overená spoločnosťou Feefo
USA
1 year ago
Čo povedal/-a Barbara Hauge o spoločnosti Luxury Gold:
Our tour guide, *Personal information removed by Feefo*, was very accommodating to every guests needs. She was very knowledgeable about the area and shared her expertise with us. She made the trip...
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Kim Devereux
Luxury Gold
1 year ago
We're delighted to read your comments about your experience on the Ultimate Ireland journey. It's wonderful to know that the visits to private homes were a highlight, and that you enjoyed your time at Ashford Castle.
From the hotels to the excellant local tour guides, this was absolutely a LUXURY trip. The hotels was impressive, accommadating all our needs with very comfortable rooms and excellant ammenities. ...
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Kim Devereux
Luxury Gold
1 year ago
Thank you for your wonderful feedback. It's fantastic to know that the Travel Concierge's efforts significantly enhanced your experience on the Spain and Portugal in Style tour. We are thrilled to hear about her dedication and the positive impact she had on your trip. It sounds like you had a truly memorable time.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.