I felt that we were not given the information to make an informed decision about taking this tour. If we had been told that we would be the only two people on tour I would not have proceeded with the...
Prečítať viac
Recenzie produktov
Kim Devereux
Luxury Gold
1 year ago
Thank you very much for travelling with us and for taking the time to share your detailed feedback. We are very sorry to learn that your recent journey did not meet your expectations, and we completely understand your disappointment regarding the lack of information provided prior to travel. It is understandable that discovering you were the only two guests on the tour would have affected your experience, particularly as you had anticipated being part of a larger group.
We regret that this was not communicated to you in advance, and we appreciate how important it is to be fully informed when making such travel decisions. Your comments regarding the tipping experience have also been noted, and we are sorry for any discomfort or inconvenience this caused. We acknowledge your expectation that gratuities would be included as part of a luxury travel experience and will ensure your feedback is shared with the relevant teams for review.
While we are pleased to hear that you enjoyed aspects of the trip itself, we truly regret that the experience as a whole did not reflect the high standards we aim to deliver. Thank you again for bringing these matters to our attention. We value your feedback greatly as it helps us to improve and ensure a better experience for our future guests.
Dátum zakúpenia: 27/09/2025
0
Sprístupniť
NL
Norman Low
Overená spoločnosťou Feefo
CAN
1 year ago
Recenzie produktov
Kim Devereux
Luxury Gold
1 year ago
Thank you for your feedback, we are delighted to hear you enjoyed the program and that your Travel Concierge and Coach Driver helped make your trip so smooth. We appreciate you taking the time to share your experience with us.
Dátum zakúpenia: 27/09/2025
0
Sprístupniť
JM
James Moser
Overená spoločnosťou Feefo
1 year ago
Recenzie produktov
Kim Devereux
Luxury Gold
1 year ago
We appreciate you choosing Luxury Gold, thank you for being our guest.
Dátum zakúpenia: 27/09/2025
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
1 year ago
Recenzie produktov
Kim Devereux
Luxury Gold
1 year ago
Thank you for being our guest and travelling with Luxury Gold.
Dátum zakúpenia: 13/09/2025
0
Sprístupniť
AV
Annie Venugopal
Overená spoločnosťou Feefo
USA
1 year ago
Čo povedal/-a Annie Venugopal o spoločnosti Luxury Gold:
Excellent.
Loved the 5 star hotels with all the amenities, bars, restaurants, exercise rooms and pools.
Loved being picked up and dropped off, before and after the tour.
Service and attention to our...
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Kim Devereux
Luxury Gold
1 year ago
Thank you for taking the time to share your positive experience. We are thrilled to hear that you enjoyed the hotels and the amenities. It's wonderful to know that our team's service and attention to your comfort were appreciated.
The service from beginning to end was exceptional!
Recenzie produktov
Nahrané médiá
Zobraziť všetky médiá (5)
Kim Devereux
Luxury Gold
1 year ago
We're so pleased to hear you enjoyed the Majestic Japan itinerary and that it met your interests. It's wonderful to know that the journey from the cities to the northern region of Japan was exceptional. We're also glad to hear that your travel expert enhanced your experience. Thank you for being our guest.
*Personal information removed by Feefo* is absolutely amazing. Her energy is lovely and she made the trip exceptional. The coach driver was also exceptional.
Recenzie produktov
Kim Devereux
Luxury Gold
1 year ago
Thank you for sharing your experience. We are so pleased to hear that the Travel Concierge helped make your trip exceptional, and that you had a great experience with the Coach Driver. It's wonderful to know you had such a positive time.
Dátum zakúpenia: 18/05/2025
0
Sprístupniť
GW
Gai Watson
Overená spoločnosťou Feefo
AUS
1 year ago
Čo povedal/-a Gai Watson o spoločnosti Luxury Gold:
Every detail was catered for. The tour was professional and personal. Staff were wonderful. Rooms were perfect. Food was delicious.
Recenzie produktov
Kim Devereux
Luxury Gold
1 year ago
Thank you for your wonderful feedback. We are so pleased to hear that you enjoyed your tour and that the Travel Concierge enhanced your experience. It's fantastic that the hotels, ship, waterfalls, and Dubrovnik stood out for you, and that you appreciated the local side tours. We are delighted that you'd consider travelling with us again.
Itinerary was well thought out. The quality of the tour guidance was consistent with what we expected and competent. Hotels were outstanding and food at hotels was good. Other limited food offerings...
Prečítať viac
Recenzie produktov
Kim Devereux
Luxury Gold
1 year ago
Thank you very much for travelling with us and for taking the time to share your thoughtful feedback. We truly appreciate hearing about your experience.
We are pleased to know that you found the itinerary to be comprehensive and well planned. However, we are sorry to learn that certain aspects of the cruising experience and dining arrangements did not meet your expectations. We understand your concerns regarding the balance of day and night cruising, as well as the limitations on beverages and the variability in meal quality. It is disappointing to hear that the welcome dinner did not create the positive first impression we always aim to deliver.
Please be assured that your comments have been shared with our operations and product teams for review. Feedback such as yours is invaluable in helping us identify where we can make meaningful improvements to ensure every part of the journey reflects the high standards of luxury and care that we promise.
Thank you once again for your candid feedback and for choosing to explore with Luxury Gold. We hope to have the pleasure of welcoming you on another journey in the future and to provide a more seamless and consistently exceptional experience.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.