It was a great trip until we got to Toronto. I felt that Insight just dumped us there with GreyLine sightseeing. Nancy was the best tour ****** we've ever had. Personsble, smart, and her customer...
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Dale
Luxury Gold
8 years ago
Although our guests bid farewell to the Travelling concierge on day 11 of the tour, we ensure that they are greeted on arrival in Toronto and include experiences to enjoy during this time in the city. Furthermore, should you have any queries or need assistance - the contact information of our ground partner; Destination America, who are always at hand to assist - can be found in your provided itinerary. That said, we are delighted that your Travelling Concierge; Nancy, stood out as a highlight of your journey and we hope that you have made many wonderful memories.
Recenzie produktov
Dátum zakúpenia: 27/09/2017
0
Sprístupniť
DM
Daniel Mulkey
Overená spoločnosťou Feefo
8 years ago
Čo povedal/-a Daniel Mulkey o spoločnosti Luxury Gold:
Greattrip and fabulous tour guide!
Recenzie produktov
Dátum zakúpenia: 03/09/2017
0
Sprístupniť
MN
Marilyn Nenke
Overená spoločnosťou Feefo
8 years ago
Čo povedal/-a Marilyn Nenke o spoločnosti Luxury Gold:
Excellent driver and tour leader. Both courteous and helpful. Tour leader, Nancy,was extremely knowledgeable and she kept us informed as we travelled through the magnificent scenery.
Recenzie produktov
Dátum zakúpenia: 17/09/2017
0
Sprístupniť
RC
Richard Clarke
Overená spoločnosťou Feefo
8 years ago
Čo povedal/-a Richard Clarke o spoločnosti Luxury Gold:
The traveling concierge, the busdriver, and the local guides were great.
Dale
Luxury Gold
8 years ago
While it pleases us to learn that you found most aspects of the tour enjoyable; it naturally saddens us to read that some of the meals did not meet your expectations. Therefore, we will certainly investigate this matter with our Quality Control team, to ensure that our guests dining experiences continue to be nothing but authentic and delicious.
Recenzie produktov
Dátum zakúpenia: 19/09/2017
0
Sprístupniť
SC
Syd Clarke
Overená spoločnosťou Feefo
8 years ago
Čo povedal/-a Syd Clarke o spoločnosti Luxury Gold:
Everything was taken care of . The tour director, bus driver, and local guides were all great. There was a little too much emphasis on the holocaust. I would suggest that the bus have small...
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Dale
Luxury Gold
8 years ago
As a significant part in the history of Central Europe, learning about WWII still holds a lot of interest for many of our guests. Even so, we appreciate your concerns and will look into ensuring that the tour continues to contain lots of other interesting experiences. Furthermore, your idea of small coins for bathroom breaks has been forwarded to our Operations team for their consideration. Nevertheless, we are delighted to read that all of the details of your tour were taken care of, and we hope that this allowed you to create many great memories.
Recenzie produktov
Dátum zakúpenia: 19/09/2017
0
Sprístupniť
SN
Susan Nelson
Overená spoločnosťou Feefo
8 years ago
Čo povedal/-a Susan Nelson o spoločnosti Luxury Gold:
The trip was well organized and planned. Our tour guide was very informative and attentive to all the different needs of tour guests.The Rocky Mountaineer train excursion was fabulous and they are...
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Dale
Luxury Gold
8 years ago
Meticulous preparation is the key ingredient that goes into ensuring that our guests’ journeys run seamlessly. Therefore it makes us happy to read that you felt the tour was well structured, and we are delighted that you had a worthwhile experience. Furthermore, when contemplating your next departure; our reservations department will be more than happy to take through some more of our Luxury Gold itineraries.
Dátum zakúpenia: 03/09/2017
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 years ago
My trip was excellent. We have one problem on arrival date due to the absence of airport pickup driver.
Dale Anderson
Luxury Gold
8 years ago
Included in our guests’ itineraries are instructions about what to do if they cannot locate their Driver. Nevertheless, we regret to read that you encountered difficulties on your arrival and hope that the situation was quickly resolved. Furthermore, we have forwarded your remarks about your experience in Warsaw to our Product Development team for their reflection and we are extremely pleased that you had an excellent time on your Luxury Gold journey across Europe.
The service was excellent and met all my expectations
Dale
Luxury Gold
8 years ago
We pride ourselves on the professionalism of our highly trained team. For this reason, it makes us happy to read that that you found the service provided on the tour to be of an excellent standard. Nevertheless, we are sorry to read that you encountered delays with the gold-leaf service; however, we appreciate your understanding of the situation. Furthermore, we hope that you have still taken many memorable moments away from your experience with Insight Vacations.
Recenzie produktov
Dátum zakúpenia: 28/09/2017
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 years ago
Better hotel, centrally located, in Prague.
Dale
Luxury Gold
8 years ago
Your feedback is fundamental to helping us improve our experiences; therefore we have passed on your thoughts about the hotel in Prague to our Product Development team for their consideration going forward. Nevertheless, we are very pleased that your visit to Auschwitz and Vienna stood out as highlights from your time in Central Europe.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.