Most importantly, the Tour was really escorted, unlike other companies that leave you to get around by yourself. Taj was an excellent tour guide, very knowledgeable.
Amazing hotels with exceptional...
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Dale
Luxury Gold
8 years ago
Thank you very much for your feedback and we are delighted that you had such a fantastic time on your Luxury Gold vacation. Furthermore, we hope that you will reflect fondly on these moments for a long time and that you will join us for another captivating experience in the future.
Recenzie produktov
Nahrané médiá
Zobraziť všetky médiá (1)
Dátum zakúpenia: 03/02/2018
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
8 years ago
Čo povedal/-a Trusted Customer o spoločnosti Luxury Gold:
I like every thing about the trip all hotels were 5 star all tours were very well organized. One complain I have to request if Insight can give the tour guides some authorization to make some...
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Dale
Luxury Gold
8 years ago
It makes us very happy to learn that you were pleased with all aspects of your itinerary, although, we do regret that another guests' behaviour may have taken away from your total enjoyment of the trip. At Insight Vacations, we do reserve the right to terminate the travel arrangements of any participant whose behaviour is causing upset or disruption to other members. Nonetheless, we are delighted that our Travelling Concierge, Virendra, helped to ensure a special experience for you and we have happily passed on your kind sentiments. What’s more, we hope to have the pleasure of sharing in another luxurious adventure with you again soon.
Recenzie produktov
Dátum zakúpenia: 06/01/2018
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 years ago
Our Private Guide, Abdul Rahim was excellent. Very knowledgeable, professional and ever courteous. He more than made up for what appeared to be sketchy organization other than Abdul.
Dale
Luxury Gold
8 years ago
It pleases us to learn that our Travelling Concierge’s dedication to service was apparent throughout your journey and that his assistance stood out as a highlight of your trip. Additionally, we thank you for your suggestions on how to make this itinerary more rewarding and we hope that you will join us again soon for more exploration.
Recenzie produktov
Dátum zakúpenia: 20/01/2018
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 years ago
The tour guide was excellent, very knowledgeable and accommodating.
I didn't get my wake up call on the morning of departure which made me feel rushed getting ready to leave.
Dale
Luxury Gold
8 years ago
Our Travelling Concierges are there to help our guests confidently explore their destinations and so, we are very pleased that you were impressed with the guidance that you received throughout your journey. Also, we truly sorry to learn that your missed wake up call from your hotel took away from your overall experience; although, we certainly hope that you enjoyed taking in all of the remarkable attractions that you were able to explore during your time in Egypt.
Service was impeccable and professional the entire trip. This applies to every person dealt with at every level.
Recenzie produktov
Dale
Luxury Gold
8 years ago
Our itineraries are designed to help our guests discover as much of the region as possible in the snapshot of time that they spend on their journey. This may mean at times that earlier starts might be required to ensure that you have enough time to take in all of the stunning sights and access the country’s most exciting attractions. Yet, we were most troubled that this detracted from your overall journey and have passed on your concerns to ensure that our guests continue to be well-informed. As well, we do regret that your camel ride did not live up to your expectations, however, we are delighted to read that you had an overall great experience on your trip and we hope that you have left Egypt with lots of wonderful memories.
Dátum zakúpenia: 24/01/2018
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 years ago
the itinerary provided by Insight tours at the beginning of the tour was not followed and there was no other written details of the tour. When you are in a country with very different names it was...
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Jillian - Head of Operations
Luxury Gold
8 years ago
At times, ensuring that our guests can take in as many amazing attractions as possible and make the most out of the snapshot of time they spend in each region can mean lengthier periods of travel and some early starts. However, we appreciate that holidays are also meant for relaxing and we will look into your concerns about the organisation of the itinerary to review where the necessary improvements could be made. In addition, itinerary variations may be required on rare occasions to ensure the smooth running of the trip; however, a similarly enjoyable experience will always be sought where possible. Nevertheless, we will look to ensure that our guests are being made properly and promptly aware of these changes at the time. That being said; we still hope that you have returned home from your time on the Classical India with Nepal trip with many fond memories of your adventures and to welcome you back to travel with us again in the future.
Recenzie produktov
Dátum zakúpenia: 15/01/2018
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
8 years ago
Čo povedal/-a Trusted Customer o spoločnosti Luxury Gold:
By getting their payment method right (second year we have had this problem) and get info given to clients right.
Dale Anderson
Luxury Gold
8 years ago
Thank you for leaving us with your concerns about the itinerary which have been passed on to our Operations Team for their reflection. However, we do truly regret to learn that these aspects of your experience detracted from your trip, yet, we sincerely hope that you were still able to create some long-lasting memories that you can look back on fondly.
Recenzie produktov
Dátum zakúpenia: 15/01/2018
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 years ago
We had an excellent and caring Tour Concierge by the name of Vir on our Essence of India Jan 6-13, 2018.
Dale Anderson
Luxury Gold
8 years ago
We are extremely proud of our team at Luxury Gold and their dedication to service, and we are very happy that our Travelling Concierge ensured that you were well looked after throughout your journey with Insight Vacations. Furthermore, we appreciate that taking in village life may not have been to your preferences, however, truly hope that you still enjoyed many other wonderful experiences.
Recenzie produktov
Dátum zakúpenia: 06/01/2018
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
8 years ago
Čo povedal/-a Trusted Customer o spoločnosti Luxury Gold:
The travelling concierge was most helpful and knowledgeable on Indian history and culture. The well designed itinerary captured the essence of India in the space of eight days. The hotels and...
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Dale Anderson
Luxury Gold
8 years ago
The Essence of India with Ranthambore itinerary has been carefully made to showcase some of the country's richest heritage and culture, whilst our Travelling Concerige guides you comfortably along the way. That is why; it truly pleases us to learn that you really enjoyed your Luxury Gold experience with Insight Vacations. Furthermore, it would be our absolute pleasure to welcome you back to explore another exciting destination with us soon.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.