Hotels were amazing as was our guide "..events chosen were also good.
Dale
Luxury Gold
8 years ago
We take care of the finer details to ensure that each journey runs smoothly and so, we are happy to learn that you were impressed with your Luxury Gold itinerary. Nonetheless, we certainly regret that the backwater houseboat excursion didn't meet your expectations and we hope that this did not take away too much from an otherwise perfect experience. Still, it is heartening to read that you had a thrilling time on virtually each day of your trip and we sincerely hope that you have returned home with lots of fond memories from your time in India.
The over night boat ride didn't give us the same food as the other 2 boats. The chicken was burned making it impossible to eat. We weren't served fruit like the others. My shower wouldn't work. I...
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Dale
Luxury Gold
8 years ago
We would like to thank you for bringing your experience on the Spirit of the North and South India trip to our attention, as we have forwarded your concerns to our Operations and Quality Control Teams for their attention. That said, please allow us to apologise for any inconvenience that you encountered and to assure you that these matters will be looked into. Nevertheless, it is pleasing to learn that you enjoyed your overall trip with Insight Vacations in India and we hope to have the chance to restore your complete faith in our guided vacations in the future.
Recenzie produktov
Dátum zakúpenia: 17/02/2018
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
8 years ago
Čo povedal/-a Trusted Customer o spoločnosti Luxury Gold:
They were on time, we were never in doubt about what was next or how it was going to happen. Always felt safe and they knew what they were doing.
Dale
Luxury Gold
8 years ago
The Elegance of Egypt has been planned so that there is enough time to take in all of the fascinating attractions in the itinerary, yet, we still regret that the pace of the trip wasn't as you had anticipated. However, information regarding guest participation can be found in our brochures and on our website under our booking conditions. Nonetheless, it goes without saying that we are delighted that you felt able to travel with confidence in our care and we sincerely hope that you have left your vacation with many incredible memories.
Recenzie produktov
Dátum zakúpenia: 28/02/2018
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 years ago
We were met at the airport around midnight, after our plane had been delayed for nearly 3 hours. We were grateful we didn't have to navigate transportation to our hotel at that hour. We were well...
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Dale
Luxury Gold
8 years ago
We appreciate how unpleasant flight delays can be and so we are pleased by the news that you made it comfortably to your accommodation. On top of that, we are delighted that our Travelling Concierge, Mohammed, took great care you throughout your whole journey. Nonetheless, as we want our guests to simply enjoy the best experiences across the entirety of their trip, your comments about the meals, Optional Experiences and hotel condition, have been shared with the concerned departments for the necessary action and improvement. Yet, on behalf of Luxury Gold please accept our apologies for any inconvenience that you felt during your vacation, and we hope to fully exceed your expectations should we have the opportunity to welcome you back to travel with us in the future.
Recenzie produktov
Dátum zakúpenia: 03/03/2018
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
Chandler, AZ
8 years ago
Čo povedal/-a Trusted Customer o spoločnosti Luxury Gold:
The excursions were excellent. However, the name badges were unreadable and the luggage tags were no better.
Dale
Luxury Gold
8 years ago
Thanks for bringing these points to our attention so that we can look into them and make the necessary improvements. Nonetheless, we are happy that you enjoyed discovering all of the exciting places that this itinerary explores and we hope that you will join us again soon.
Recenzie produktov
Dátum zakúpenia: 03/03/2018
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
8 years ago
Čo povedal/-a Trusted Customer o spoločnosti Luxury Gold:
The trip was excellent and the accommodation was above expectations. Before starting this trip we travelled to the Artic Circle to see the Northern lights and had a whole suitcase of cold weather...
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Dale
Luxury Gold
8 years ago
To help each guest plan for their trip in advance, we try to make information regarding our luggage restrictions as clear as possible inside of our website, brochures and travel documentation. However, we appreciate that your prior holiday required extra equipment, and we certainly regret that we were unable to further assist you to your satisfaction. Nonetheless, we sincerely hope that you have been able to track your luggage via your shipping company and certainly remain pleased that you truly enjoyed the Imperial Rajasthan itinerary.
Recenzie produktov
Dátum zakúpenia: 26/02/2018
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
Toronto, Canada
8 years ago
Čo povedal/-a Trusted Customer o spoločnosti Luxury Gold:
Our guide concierge Devender Singh Rathore was outstanding. He enhanced our trip very much - with his explanations of what we were seeing, his insights, his jokes, his laugh, his patience. The...
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Dale
Luxury Gold
8 years ago
From the service that you receive while on a trip, to the included experiences and hotel selection. At Luxury Gold, we endeavour to get each element just right to ensure that you have an unforgettable journey. With that said, we thank you very much for your comments which we can look towards when making improvements to our itinerary. However, we are thrilled that you enjoyed taking in all of the attractions across India, and to learn that your time at the Marriott Spa Resort was the cherry on top of an incredible experience.
Recenzie produktov
Dátum zakúpenia: 12/02/2018
0
Sprístupniť
TC
Trusted Customer
Overená spoločnosťou Feefo
Fredericton, Canada
8 years ago
Nahrané médiá
Zobraziť všetky médiá (1)
Čo povedal/-a Trusted Customer o spoločnosti Luxury Gold:
Experience was amazing. I would add higher end shopping and avoid the many street vendors who were aggressive and in your face. All in our group would have bought much, much more in the country if...
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Dale
Luxury Gold
8 years ago
We recognise that there can be significant cultural differences in sales procedures in different countries and that the bargaining methods used in some regions may not be to everyone's preferences. However, we thank you very much for your suggestions, which we have provided to our Product Development Team for their reflection. Nonetheless, we remain delighted that you still had a fantastic time taking in the culture and history of this remarkable destination, and we hope that you have returned home with many wonderful memories from your vacation.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.