THE TOUR LEADER SPOKE ENGLISH BUT SHE SPOKE IT VERY FAST AND EVEN AT THE END SOME OF US STILL STRUGGLED TO COMPREHEND.
THE TOUR LEADER ALSO GAVE US TOO MUCH INFORMATION AT ONCE, WE ONLY NEEDED THE...
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Dale
Luxury Gold
8 years ago
Thank you for reaching out to us with your feedback, yet, we are sorry to learn that our Travelling Concierge did not live up to the high standards that you had expected us. However, we would like to inform you that we have passed your comments onto our Operations Team who will discuss these concerns and ensure that these issues do not affect our future departures. Albeit, we truly hope to have another chance to demonstrate what a great team we actually have in place. We also want to thank you for bringing to our attention the aspects of the trip that you felt could be improved upon, as our guests’ comfort is one of our utmost concerns. Furthermore, we are delighted that you have left your time in Japan with so many incredible highlights and we hope to have the pleasure of accompanying you to more remarkable destinations.
Recenzie produktov
Dátum zakúpenia: 15/04/2018
0
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TC
Trusted Customer
Overená spoločnosťou Feefo
8 years ago
Čo povedal/-a Trusted Customer o spoločnosti Luxury Gold:
My wife and I had an experience that is unmatched - wonderful trip
We would do it again. Highly recommended - staff was the best
Dale Anderson
Luxury Gold
8 years ago
We are delighted that you had an unequalled experience on the Elegance of the Nile trip as this exactly the type feedback that we hope to receive from our travellers. Should you wish to take this itinerary again or another of our exciting journeys, our Insight Experts would be more than happy to assist you.
Kept us updated. Door to door transfers efficient.
Concierge polite, personable, helpful and maintained her dignity despite some hiccups on this, the first trip in Japan. She was knowledgeable and we...
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Dátum zakúpenia: 15/04/2018
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Trusted Customer
Overená spoločnosťou Feefo
Adelaide South Australia,
8 years ago
Čo povedal/-a Trusted Customer o spoločnosti Luxury Gold:
The tour guide Heromi had a big job and did an excellent job with having to translate and know all the history as well as making sure we were all accounted for. Nothing was too much trouble but you...
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Dátum zakúpenia: 15/04/2018
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Trusted Customer
Overená spoločnosťou Feefo
Toowoomba
8 years ago
Čo povedal/-a Trusted Customer o spoločnosti Luxury Gold:
The tour / accommodation was excellent. But there was no Wi Fi on the bus. Some of the excursions could do a rethink.
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Dátum zakúpenia: 15/04/2018
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Trusted Customer
Overená spoločnosťou Feefo
8 years ago
Čo povedal/-a Trusted Customer o spoločnosti Luxury Gold:
Čo povedal/-a Trusted Customer o spoločnosti Luxury Gold:
Our guides, Hiromi and Danielle, were always eager to please and did whatever was asked of them.
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Dátum zakúpenia: 15/04/2018
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Dôveryhodný zákazník
Overená spoločnosťou Feefo
8 years ago
I have recommended Luxury Gold to my friends already. I found accommodation & travel experiences to be top quality. My consierge Hiromi was delightful & went out of her way to be helpful.
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Dátum zakúpenia: 15/04/2018
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Trusted Customer
Overená spoločnosťou Feefo
Los Angeles
8 years ago
Čo povedal/-a Trusted Customer o spoločnosti Luxury Gold:
It was the first time Luxury Gold did Japan and my first experience with Luxury Gold. The itinerary was fantastic as well as all the 5 star hotels. I would have liked a better communicator in our...
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
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Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.