Hi Lily, Thank you for your feedback. We are extremely sorry that you received the incorrect rug. I have looked into your case and can see that there has been offer to collect the incorrect rug and replace or refund. Unfortunately we are not able to refund you while you still have the item as per your request. We will be in touch with you again today to see if you will allow us to arrange the collection and once we have been able to collect the item, we will issue your refund or or replacement if you prefer. Kind Regards, Luxo Living Team
Recenzie produktov
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Lily, Thank you for your feedback. We are extremely sorry that you received the incorrect rug. I have looked into your case and can see that there has been offer to collect the incorrect rug and replace or refund. Unfortunately we are not able to refund you while you still have the item as per your request. We will be in touch with you again today to see if you will allow us to arrange the collection and once we have been able to collect the item, we will issue your refund or or replacement if you prefer.
Kind Regards, Luxo Living Team
Dátum zakúpenia: 30/05/2020
0
Sprístupniť
Dôveryhodný zákazník
5 years ago
Fantastic quick delivery and service. Love my blue velvet sofa and chair - the quality is amazing and the price is so affordable.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star Review and awesome feedback. We look forward to having you shop with us again in the future!
Recenzie produktov
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star Review and awesome feedback. We look forward to having you shop with us again in the future!
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you so much for your 5 Star Review and awesome feedback. We look forward to having you shop with us again in the future!
I would definitely recommend Luxo Living service and delivery.
Product was well packaged and delivery was extremely quick.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback and 5 Star Review! We look forward to having you shop with us again.
Recenzie produktov
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback and 5 Star Review! We are thrilled to hear that you love your new TV Unit. We look forward to having you shop with us again.
Dátum zakúpenia: 09/06/2020
0
Sprístupniť
SS
Sarah Smith
5 years ago
Čo povedal/-a Sarah Smith o spoločnosti Luxo Living:
It has been 10 days since my order, I have not received and updates on delivery at all. Very disappointed.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback Fiona. We are sorry that you are not satisfied with the delivery service however I am sure it is not too far away. I have checked into your order and can see that you have placed your order on Sun 7th June and your order was dispatched from Sydney on the 9th June. An email was sent to notify you of this. We advertise on our website to allow up to 10 business days to receive your delivery. Today is the 7th business day and at this stage is not overdue in arriving to you in Western Australia. I have now sent a query to Northline on your behalf to provide you with an update on the delivery date. We are sure that it is not too far away from arriving to you.
Kind Regards, Luxo Living Team
We purchased a TV unit which was delivered in the same week. Unfortunately when we opened the packaging the pieces were damaged, there was scratches, chips and a couple of large chips. It was also...
Prečítať viac
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are extremely sorry that your product arrived with damages. I have looked into your case and can see that our support team have sent you some reply emails so that we can have the matter resolved. We have offered a partial refund to keep as is, or replacements of the damaged parts. If you could kindly check your email and reply that would be much appreciated. Once we have your reply we will move forward with one of the offered resolutions.Kind Regards, Luxo Living Team
Dátum zakúpenia: 08/06/2020
0
Sprístupniť
Dôveryhodný zákazník
5 years ago
There is always room for improvement.
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Gurupad,Thank you for your feedback. We would love to know which areas you felt we needed more improvement on so that we can provide a better service to our customers. I look forward to your reply.
Kind Regards, Luxo Living Team
Recenzie produktov
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Gurupad,
Thank you for your feedback. I have checked your order details and can see that you have purchased Pre Order items with an estimated dispatch date of 24-07-2020.
We are sure that you will be happy with your purchase once it arrives to you so we look forward to an updated review. Kind Regards, Luxo Living Team
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Gurupad,
Thank you for your feedback. I have checked your order details and can see that you have purchased Pre Order items with an estimated dispatch date of 24-07-2020.
We are sure that you will be happy with your purchase once it arrives to you so we look forward to an updated review.
Kind Regards, Luxo Living Team
I had to follow up on several occasions on where my order was at. The courier company apparently didn't have my order and it took several calls over days to get an answer and a delayed delivery. Not...
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Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are very sorry to hear that you had issues with your delivery and there was a delay. I have looked into your order and can see that you placed your order on 31/3/2020 and your order was dispatched with CRL on 1/4/2020. We will open an investigation on this delivery with CRL to see what went wrong and where improvements can be made. We apologise for the inconvenience caused.
Recenzie produktov
Luxo Living Customer Servic
Luxo Living
5 years ago
We are glad to see that you are happy with your Erith Day Bed. Thank you for advising us about the delivery issue, we will certainly open an investigation into this matter with CRL Express.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
