Not charge me twice for delivery. And refund me one of the delivery costs please? Danielle Arthur
Luxo Living Customer Servic
Luxo Living
5 years ago
Hi Danielle, Thank you for your feedback. We are very sorry to hear that you were charged twice. Unfortunately we have not seen any communication from you regarding this until now and upon checking I can see that there are 2 identical orders in our system for you. We have closed one and processed a full refund for you. You now only have 1 open order in our system. This issue might have been caused due to an internet lag or timed out page that was possibly refreshed and this may have caused you to accidently process 2 order. Our IT Team are further investigating this to see if it can be prevented from happening again.
Kind Regards, Luxo Living Team
Dátum zakúpenia: 22/06/2020
0
Sprístupniť
CC
Christine C
Brisbane
5 years ago
Čo povedal/-a Christine C o spoločnosti Luxo Living:
Fast delivery and Easy to purchase online. Call centre had quick response and sorted out my issue fast.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your Amazing feedback. We look forward to having you shop with Luxo Living again in the future.
Recenzie produktov
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are very sorry to hear that some screws were missing and the unit was unbalanced. I will have a support member reach out to you to discuss this further with you.
Excellent service. Quick delivery, I paid for same day delivery and my order was at my door step within a few hours. The lady at the warehouse was extremely friendly and helpful.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your Amazing feedback!! We are thrilled to hear that you are happy with the service received. We look forward to serving you again.
Recenzie produktov
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your awesome feedback! We are so happy that you are happy. We look forward to having you shop with Luxo Living again in the future.
Their website gives a cheaper price before clicking on the buy now button, but when it's time to actually pay, the price goes up, and the company won't refund the difference.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your email. I have looked into your order and everything seems correct. The advertised price of the item at the time of your purchase was $459.00, plus a delivery fee of $82.45. You added a 5% discount via the promotional link which then took $22.95 off your order. Your order total of $518.50 is correct and included a 5% discount.
Our prices are subject to change at any time without notice, so if you had a sale item sitting in your cart for an extended period of time and the sale ended, the sale price will not be reserved for you until the checkout is complete and the order is paid for. We are sorry if this is what may have happened in your case.
Kind Regards, Luxo Living Team
Dátum zakúpenia: 21/06/2020
0
Sprístupniť
Dôveryhodný zákazník
5 years ago
Excellent service n same good quality as picture.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your Awesome feedback and 5 Star Review. We look forward to having you shop with Luxo Living again!
Dátum zakúpenia: 21/06/2020
0
Sprístupniť
RB
Ruth Birznieks
5 years ago
Čo povedal/-a Ruth Birznieks o spoločnosti Luxo Living:
Did not receive the colour I thought I ordered.
Good Delivery
No explanation of straw like things received with the sheets.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are sorry to hear that you received the incorrect colour sheets. We will be in touch with you to resolve the matter. In regards to the extras you received in the bad, they re Food Bag Sealers. We popped a few in your delivery as a small freebie. See what they are here https://www.luxoliving.com.au/Search?keywords=bag+sealer
Dátum zakúpenia: 20/06/2020
0
Sprístupniť
DL
David Lammey
Brisbane
5 years ago
Čo povedal/-a David Lammey o spoločnosti Luxo Living:
Didn’t get an order confirmation email in the purchase - but the money was withdrawn from my account.
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your feedback. We are sorry that you didn't receive the order confirmation email. It may have landed in your junk folder. I have now resent this to you again.Kind Regards, Luxo Living Team
Dátum zakúpenia: 19/06/2020
0
Sprístupniť
EP
Elizabeth Pintur
5 years ago
Čo povedal/-a Elizabeth Pintur o spoločnosti Luxo Living:
Immediate response, delivery & staff ready to assist.
Recenzie produktov
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your Awesome feedback and 4 Star Review. We look forward to having you shop with Luxo Living again!
Dátum zakúpenia: 19/06/2020
0
Sprístupniť
Dôveryhodný zákazník
5 years ago
Overall good service. Great communication
Luxo Living Customer Servic
Luxo Living
5 years ago
Thank you for your Awesome feedback and 4 Star Review. We look forward to having you shop with Luxo Living again!
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
