Recenzie na Luxo Living

We are extremely sorry that you received the incorrect item on delivery. As per our emails with you we provided some options to resolve the matter and you have chosen to have the bed collected for a full refund. As per confirmation with the courier this is arranged for collection next week. Once we have collected the item, you will be receiving your full refund.

Thank you so much for the 5 Star rating and awesome feedback. We look forward to having you shop with us again!

Thank you so much for the 4 Star rating and awesome feedback. Yes unfortunately our Prices are subject to change at anytime without notice. We look forward to having you shop with us again!

We would like to Thank you for your feedback. We are glad to hear that the service and quality side of things was good, however sorry to hear that you are missing some screws. I will have our team in touch with you straight away to have this resolved.

Thank you for your 4 Star Service rating and feedback. We really appreciate it.

Hi Emma,We are extremely sorry that you received the incorrect item. Upon checking Hunter Express tracking, it appears your correct delivery is out for delivery today. I will have one of our Support members contact you today to provide an update. Kind Regards, Luxo Living Team

I would like to touch base with you to follow up if you have now received the correct item and have successfully been able to set up and use? If so we would love an updated star rating on the product, or if you have any outstanding issues, please let me know and we will be in touch immediately to resolve for you.

Thank you for your feedback and rating update. We appreciate this and so glad to hear that you are happy with your product. We are sorry that we failed in the service area. You feedback is greatly appreciated.

Thank you so much for your 5 Star Rating and generous feedback. We look forward to having you shop with us again!

Hi Danya, We are sorry to see that you have provided us with a 1 Star Rating. At the time of placing your order, the Estimated dispatch date was advertised as Monday 20/07/2020. As per your website Order confirmation (which I have resent to you) the Estimated Delivery Date is Friday 24/07/2020 - Monday 03/08/2020. Your order is not yet overdue. We will be in touch with you by phone to see if you are no longer wanting to wait for your Pre Ordered item.

Hi Danya, As discussed on the phone, we have resent the order confirmation email that shows the Estimated dispatch dates and delivery not being overdue. You have requested that I send you a message to advise how to remove the 1 star reviews that have been left. There should be an option to re-rate/remove your feedback, however if you reply to this message stating that you are happy for your reviews to be removed, then a moderator is also able to help do so. I appreciate your fairness in the matter.

Thank you so much for your 5 Star Review and kind feedback. We look forward to having you shop with us again!

Thank you so much for your amazing feedback and 5 Star Review. We look forward to having you shop with us again!