Promised me that I would be refunded for postage if I returned a faulty trolley case.
IO have chased them a number of times and getting nowhere. When I phoned I got excuses. When I emailed, I get no...
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Luggage Superstore
Luggage Superstore
9 years ago
Can I firstly once again thank you for reviewing our service and the product provided to you by luggage Superstore.
I will personally ensure a refund of £8.80 is made to your account
immediately.
At Luggage Superstore, customer satisfaction is something that we take very seriously and we attempt never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. After a thorough review of your case, we fully accept that your experience with your transaction was far from acceptable.
In our attempt to serve you better and retain you as one of our valuable customers, we are going to offer you 25% Off your next purchase. I will email you the code.
We value your business and hope to retain you as a customer for many years to come.
Please always share your feedback with us, this is how we keep learning and improving. I am very confident that the next review we receive from you will be that of appreciation.
Yours sincerely
Paul Steadman
Customer Service manager
Recenzie produktov
0
Sprístupniť
Dôveryhodný zákazník
9 years ago
Dátum zakúpenia: 17/04/2015
Everything was good no problems
Recenzie produktov
0
Sprístupniť
Dôveryhodný zákazník
9 years ago
Dátum zakúpenia: 26/04/2015
Excellent price fast delivery. I will definitely buy from them again.
Recenzie produktov
0
Sprístupniť
Dôveryhodný zákazník
9 years ago
Dátum zakúpenia: 27/04/2015
Goods arrived promptly and well-boxed.
Recenzie produktov
0
Sprístupniť
Dôveryhodný zákazník
9 years ago
Dátum zakúpenia: 21/03/2015
Second Aeris bought over 2 years - extremely satisfied with both product and service.
Recenzie produktov
0
Sprístupniť
Dôveryhodný zákazník
9 years ago
Dátum zakúpenia: 19/04/2015
Very prompt service, good prices and pleasant people to deal with. Recommended.
The importance of the right suitcase in this day and age, regardless of purpose, cannot be underestimated. Gone are the days when size was the only variation of the theme – today, we are privileged to have access to thousands of designs by some of the best brands on the market, all available here at Luggage Superstore for unbeatable prices.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
The importance of the right suitcase in this day and age, regardless of purpose, cannot be underestimated. Gone are the days when size was the only variation of the theme – today, we are privileged to have access to thousands of designs by some of the best brands on the market, all available here at Luggage Superstore for unbeatable prices.
