Recenzie na Long Tall Sally

We’re glad your order arrived on time, but we’re sorry to hear about the issues you experienced with the product and the return process. We understand how frustrating it is to have spent £5 returning an item you were unhappy with. Thank you for sharing your feedback — we’ll pass your comments on to the relevant team.

Thank you for your feedback. We’re sorry to hear that you were disappointed with the communication you received. Having checked our records, we can confirm that we last contacted you on **1 August**. We have now resent the email to you to ensure you receive our response. Please check your inbox, including your junk or spam folder, for the resent email. We apologise for any inconvenience caused and hope this resolves the issue.

Thank you for your lovely feedback! We’re delighted to hear that you found ordering and payment easy, your delivery was prompt, and your refund was processed quickly after we received your return. We really appreciate you taking the time to share your positive experience and hope to welcome you back again soon!

Thank you for your feedback. We’re pleased to hear that your refund was processed quickly, but we’re very sorry for the significant delay with your order and the lack of communication. We completely understand your disappointment, especially as you’ve been a loyal LTS customer and this is the first time you’ve experienced such poor service from us. We sincerely apologise that you had to chase your order three times and that you were not given an explanation or apology for the delay. We really appreciate your continued support and will take your feedback on board.