The delivery was unbelievably fast and extremely well packaged.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
13 years ago
people at end of the phone helpful with advice. however, I was very disappointed that…
people at end of the phone helpful with advice. however, I was very disappointed that despite the website saying 1-2 days delivery it took a week for this item to arrive.
Keep It Personal
Keep It Personal
13 years ago
We guarantee a despatch time of 1-2 days when ordering by standard delivery as 1st class post is not a guaranteed service so it could take as long as 1-3 days to arrive 1st class after the bracelet is made up.
I do recall our conversation on the phone and I advised choosing 48 hour delivery ie courier to guarantee delivery, which I guess is why you picked up the noahs arc from our offices separately to avoid any postal delays. I couldn't promise you delivery by the weekend with standard post - with courier next day delivery I could have given you an actual date.
The bracelet should fit the baby if the correct age is chosen on the website, the bracelet is a snug fit to prevent it falling off, and we do offer one free resize in the event it does not fit (99%+ fit first time).
Many thanks
Andy Smith
Keep It Personal LTD
Director
Dôveryhodný zákazník
13 years ago
Many thanks for this reply. Yes we did have this conversation. However, the bracelet took 6 working days to arrive not 1-3. Given the size of the item, and the cost of couriers/post office special delivery service - £9.95 didn't seem like a reasonable cost that I was willing to pay, and given our conversation I didn't deem it necessary.
The bracelet is for a 5mth child but does not fit. Good to hear about your resize offer - how do I go about actioning this?
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
13 years ago
Good service
Good service
Keep It Personal
Keep It Personal
13 years ago
Many thanks for your response, we will happily send another box if it's creased/damaged, the first complaint of this nature for us. The boxes are handmade from the best box manufacturer in Britain.
Many thanks
Andy Smith
Keep It Personal LTD
Director
Dôveryhodný zákazník
13 years ago
I would love you to send me another box please!!
Keep It Personal
Keep It Personal
13 years ago
No Problem, will do it as my very first job tomorrow morning!
Many thanks
Andy Smith
Keep It Personal LTD
Director
Dôveryhodný zákazník
13 years ago
Good service if my new box arrives ok !!
Dôveryhodný zákazník
13 years ago
Great new proper box now!!! Presentation box instead of cardboard box.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
13 years ago
Arrived in two days. Great service.
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
13 years ago
very helpful, great website with good info!
0
Sprístupniť
Dôveryhodný zákazník
Overená spoločnosťou Feefo
13 years ago
Brilliant service, very speedy delivery especially for a personalised item
Naše nezávislé ocenenia oceňujú najlepšie značky v oblasti služieb zákazníkom. O víťazoch sa rozhoduje na základe hodnotení, ktoré dostávajú od svojich zákazníkov.
V mene podnikov, ktoré s nami spolupracujú, nezávisle zhromažďujeme spätnú väzbu. Naša platforma oslovuje len overených kupujúcich, takže si môžete byť istí, že čítate recenzie od skutočných zákazníkov.
Recenziu na Feefo môžu zanechať len zákazníci s dokladom o kúpe. Zabezpečujeme to tak, že kupujúcich oslovíme hneď po transakcii.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.
Overujeme, či sú recenzie od skutočných zákazníkov, a to tak, že ich priradíme k predaju alebo transakcii. Požiadame ľudí, aby zanechali recenziu až po nákupe v danej firme.